Position Purpose:
Please note: Successful candidate will also be responsible for this role at Langenburg branch.

Provides management by leading the establishment and the achievement of team sales objectives and related activities, to achieve a superior client experience, optimal business retention, profitable growth and productivity. Develops RBC Financial Group and community relationships to capitalize on business opportunities. Provides ongoing coaching and development of staff, ensuring a high level of employee capability and engagement through focused sales management routines. This role also balances the rewards of meeting business objectives with the risk of loss to the client, employee and shareholder by following corporate compliance/policies to maintain risk exposure and to operate within a legal framework and in accordance with securities regulations. Leads and champions Customer Loyalty initiatives, ensuring a superior customer service experience.

Key Accountabilities:
1. Responsible for managing the unit operational effectiveness - both overall operations and standards.
2. Ensures compliance with risk management guidelines as per RBC policies and procedures.
3. Build and sustain staff relationships by providing meaningful and timely feedback (formal and informal), partnering with employees in identifying and working toward career goals and conducting routines, performance management and other processes as per RBC processes & folios.
4. Maintain personal accountability to individual learning & self-development.

Job Requirements: (Knowledge/ Experience):
Knowledge/Accreditations:

• Successful completion of Manager Client Care Training Program or equivalent experience

Experience:

• Minimum 2-3 years people management experience
• Good understanding and management of operational policies and guidelines (i.e. Cash, Anti-Money Laundering, etc)

Skills/Competencies/Attributes:

• Proven leadership and people management skills
• Strong sales management capabilities
• Customer centric through proven customer loyalty initiatives/activities
• Self-motivated and strong interpersonal skills

Each role at RBC offers a variety of development opportunities that are critical to an individual's career growth. In this role, the successful candidate can expect to gain experience in interacting with clients and developing general product/client knowledge.

RBC offers a Total Rewards program including a competitive compensation along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings.

Required Skills/ Competencies/ Attributes:
Achievement Motivation,
Knowledge Transfer,
Employee Development,
Relationship Building,
Developing Others,
Initiative/ Proactivity

Education:
High School Diploma / GED

Required Accreditation(s):
See posting for details

Special Conditions:
See posting for details

Diversity:
Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best – put clients first.

EOE/M/F/D/V
RBC - 12 months ago