ERP Guru supports the growth of enterprises by installing and supporting NetSuite, the best business management software in the realm of 'Cloud Computing'. We have partnered with NetSuite in the development of solutions since 2005.
ERP Guru offers more than simply its world recognized expertise. Our dedicated experts in Information Technology provide expertise across sectors. We are proud of our ability to transform complex operations into concrete business applications.
Given our philosophy and approach to IT consultation, our consistently high-quality results are achieved by hiring only the best. Have you got what it takes to be a Guru?
Position
The employee will be responsible for project management for our current clients. He/she may also be called upon to act as business analyst. The chosen candidate will support the vice-president of operations.
He/she will receive training in the integrated management software package NetSuite, particularly ERP and CRM modules and e-commerce.
Responsibilities:
Project management (50% of the time)
Offering superior customer service and displaying proven aptitudes in sales are essential for succeeding in this post. Candidates must focus on customer service as a priority, and also:
develop, maintain and efficiently execute project plans, throughout the successive stages of project development
create and manage time-lines for projects, organize activities, establish the sequence of execution for these activities, identify the needs and resources required
negotiate, define, communicate and manage the scope of a project
participate in the development of estimates; be responsible for working with team members to produce initial estimates and calculate the resources required to deliver the projects
be able to evaluate business opportunities related to assigned accounts
be able to comprehend procedures in calls for tender and requests for submissions
be able to establish and maintain good relations with superiors; have the necessary aptitude to resolve problems and manage projects
ensure that team members work together on agreed goals
achieve long-term goals, as well as short-term objectives, when developing customer accounts
respond to calls for tender and requests for submissions
manage the portfolios of assigned clients
monitor the growth of receipts and portfolios relative to assigned accounts
Business Analyst (50% of the time)
Analyse and document the needs of clients and users; this documentation will form the basis for establishing system specifications. Contribute knowledge of business procedures and systems, as well as those of industry. Serve as intermediary between clients and developers, while respecting the existing methods of the system.
When necessary, analyse the existing operational/business procedures and create ways to improve them. Deploy knowledge of operational/business procedures as needed.
Coordinate the planning, concept, execution and validation of user requirements and ensure that all testing complies with established norms and conforms to existing practices.
Edit reference documents, revise existing documentation (business procedures, user guides, test plans, system documentation and procedures) and propose changes to facilitate the training of users and the integration of new procedures and technologies that are central to operations. Prepare training material and/or update existing material and train future trainers.
Participate in the preparation of complex cost-benefit analyses, as well as all phases of analysis, so as to define the needs of business, and participate in implementing changes and projects.
Help users to evaluate and plan workloads for complex and large-scale projects
If need be, assume the role of project leader, perhaps directing those persons involved in the projects.
Specific Requirements:
University degree in computer science or related qualification
PMP certification an asset
Excellent communicator / Keen aptitude for communication and interpersonal relations
PERFECTLY bilingual (French/English), written and spoken
Experience with computer software
Knowledge of at least one ERP application (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce (an asset)
Initiative and creativity
Autonomy, flexibility, tact and diplomacy
Ability to work with a team
Ability to work with a minimum of supervision
Ability to manage several projects simultaneously
Ability to develop and cultivate relationships based on confidence and trust
Tolerance for stress
Proactive attitude, giving priority to client satisfaction
Attitude
Energetic self-starter; you work well on a team.
You have the ability to think strategically, but you also pitch in to get the job done when required.
You are able to document and produce professional documents that effectively communicate your ideas. ERP Guru - 10 months ago
