- The Clerk provides front line customer service to residents, potential residents, staff, contractors, and other service providers. The Clerk is responsible for scheduling.
- Responsible to and work under the direction of:
Site Lead, Royal Oak Manor
- Under limited supervision, the Clerk is responsible for performing clerical, receptionist and booking duties for the site.
- Welcome and greet residents and visitors, answer questions, and direct people to the appropriate locations.
- Provide information about services and amenities available in the building, the neighborhood, and the community.
- The Clerk is instrumental in facilitating communication between nursing and other health disciplines, departments, residents and families, and in maintaining confidentiality of resident information.
- The Clerk provides clerical support including collecting/distributing mail, managing resident information, preparing forms/requisitions and maintaining supplies.
- Assists with processing of admission and discharge papers of residents.
- Responsible for scheduling of care team personnel. This includes replacing sick calls, vacation requests and notifying management.
- Ensure adequate notification has been given to residents regarding maintenance or inspections.
- Conduct suite checks and mail collection when residents are away for extended periods, and for empty units.
- Participate in monthly staff meetings as appropriate, and takes minutes.
- Prepare invoices, reports, memos, letters, and other documents.
- Enter Employee hours for Payroll every two weeks.
The core competencies of the Clerk role consist of the following knowledge, skills, and abilities.
Minimum Educational/Experience Requirements
- Completion of Grade 12 or completion of a recognized Unit Clerk Course is a definite asset.
- Candidate must have at least two years related experience and ability to work independently.
- Demonstrated excellent communication skills and conflict management skills are essential.
- The ability to prioritize within a fast paced environment and collaborative skills are essential.
- Strong knowledge of computer applications such as Microsoft Excel.
- Experience in Assisted Living or Long Term Care setting an asset.
- Experience with scheduling.
- Outstanding customer service focus.
- Excellent problem-solving skills.
- Able to work with little or no supervision and takes direction well.
- Flexible and able to respond quickly and appropriately in emergency situations.
- Good communication and interpersonal skills.
- Trustworthiness and integrity.
- Desire to work with the senior population.
- Strong organizational skills (ability to multi-task and prioritize).
- Takes initiative and eager to take on additional job responsibilities.
- Positive attitude.
Other Bona-Fide Occupational Requirement
- A current and clear Criminal Records Check is required for all new site-based employees.
- Must be available to work evenings and weekends, as required, for emergency calls.
- This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.