Technical Support -Call Centre Representative
Kelly Services - Markham, ON

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Our client, IBM, is currently seeking a Technical Support –Call Centre Representative for a 12 month position with the possibility of extension of up to 5 years. You will be supporting clients globally with technical problems, including but not limited to operating systems, hardware / software and connectivity issues. The position is located in Markham, Ontario and you will be reporting to IBM Management, in conjunction with your dedicated on-site Kelly Services Staffing Partner.

By working for IBM, you will be exposed to a large global company, work in a fast paced corporate environment and be an integral part to the Technical Support team.

The pay rate for this opportunity is $14.26/hour +4% vacation pay

Other perks include:

-Employee paid benefits after 3 months of work

-Eligibility for stat holiday pay

-Prompt weekly pay via direct deposit

-Referral bonus ($)

-We invest in your personal and professional growth by providing you with free training opportunities via our website

*You are required to be available to work 24/7 (rotating shifts)*

Your responsibilities will include (but not limited to):

Provide ongoing technical support to a wide range of corporate clients
Resolve technical issues related to hardware / software, operating systems and connectivity
Phone and email support
Continuing to improve SLA (Service Level Agreement) targets within a team environment
Microsoft Outlook & Office, Windows NT Workstation, Adobe Acrobat, Lotus Notes and Windows XP are among some of the required shrink wrap applications that the call centre supports

You will be a very detailed and team oriented individual with strong communication skills. You will be required to problem solve, troubleshoot and exceed in a high pressure environment. Previous technical support experience within a call centre environment as well as having a post secondary education within the I.T. field would be a definite asset. You must be able to embrace the opportunity to learn something new and be intrigued by technology.

About Kelly Services

Kelly Services, Inc. is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct hire basis. Visit to learn more and view a full listing of our opportunities.

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Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Michigan, offering services that include temporary staffing services,...