Our client, IBM, is currently seeking a Technical Support –Call Centre Representative for a 12 month position with the possibility of extension of up to 5 years. You will be supporting clients globally with technical problems, including but not limited to operating systems, hardware / software and connectivity issues. The position is located in Markham, Ontario and you will be reporting to IBM Management, in conjunction with your dedicated on-site Kelly Services Staffing Partner.
By working for IBM, you will be exposed to a large global company, work in a fast paced corporate environment and be an integral part to the Technical Support team.
The pay rate for this opportunity is $14.26/hour +4% vacation pay
Other perks include:
-Employee paid benefits after 3 months of work
-Eligibility for stat holiday pay
-Prompt weekly pay via direct deposit
-Referral bonus ($)
-We invest in your personal and professional growth by providing you with free training opportunities via our website mykelly.ca
*You are required to be available to work 24/7 (rotating shifts)*
Your responsibilities will include (but not limited to):
Provide ongoing technical support to a wide range of corporate clients
Resolve technical issues related to hardware / software, operating systems and connectivity
Phone and email support
Continuing to improve SLA (Service Level Agreement) targets within a team environment
Microsoft Outlook & Office, Windows NT Workstation, Adobe Acrobat, Lotus Notes and Windows XP are among some of the required shrink wrap applications that the call centre supports
You will be a very detailed and team oriented individual with strong communication skills. You will be required to problem solve, troubleshoot and exceed in a high pressure environment. Previous technical support experience within a call centre environment as well as having a post secondary education within the I.T. field would be a definite asset. You must be able to embrace the opportunity to learn something new and be intrigued by technology.
About Kelly Services
Kelly Services, Inc. is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct hire basis. Visit www.kellyservices.com to learn more and view a full listing of our opportunities.