Team Sales Supervisor- AT&T and GM OnStar
Servicom - Sydney, NS

This job posting is no longer available on Indeed. Find similar jobs: Team Sales Supervisor jobs - Servicom jobs

Servicom is now seeking a highly motivated, high energy, self driven individuals for the position of Team Supervisor for AT&T as well as GM OnStar. If you enjoy working in a results driven dynamic environment, Servicom has a great career opportunity for you!

MAJOR DUTIES & RESPONSIBILITIES:

1 . Establishes, documents & communicates team objectives. Monitors calls in progress, providing advice and coaching that leads to measured performance improvement & increased client satisfaction. Writes performance evaluations for direct reports and identifies training & development opportunities. Documents team performance and productivity to establish professional development plans for each associate. Utilizes Company-sponsored recognition & reward programs to promote productivity & uplift morale.
2. Work closely with Program Manager to ensure adequate staffing levels to accommodate workload..
3. Respond to escalated calls to provide problem-solving assistance, handle difficult callers and provide decisions on complicated issues.
4. Conduct regular 2-way communication meetings with associates highlighting team successes & goals. Accurately responds to questions from associates regarding operational and personnel related topics.
5. Assists Payroll Dept. through accurate review & maintenance of employee time.
6. Maintains an expert knowledge of client computer applications & systems, reporting and functionality.
7. Ensures compliance with all federal, state or provincial employment regulations.
8. Perform other duties and projects as assigned.

Please apply with resume and cover letter.

EDUCATION:
High School Diploma or GED Equivalency

EXPERIENCE:

  • Prior supervisory or management experience required
  • Knowledge of call center technology preferred

Licenses/Certifications:
None
Additional Skills/Knowledge:

  • Analytical, quantitative and organizational skills.
  • Computer skills, including Microsoft Word and Excel.

PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS:

  • Fast-paced environment – must be able to adapt to frequent change
  • Call center environment

Indeed - 17 months ago - save job - block
About this company
44 reviews