One of the largest and best established in its field, Ariva has achieved service leadership selling and distributing a broad range of fine paper products to Canada’s premier printers. A division of Domtar Corporation, Domtar is the largest integrated marketer and manufacturer of uncoated freesheet paper in North America. We believe sustainable operations are a crucial piece of our business strategy and another means of bettering our customer service and product offering. We play a major role in the communities in which our operations are located and are committed to being environmentally responsible.
Based out of our office located in Mississauga (Ontario), we have an immediate full time opportunity available within the IT department.
Reporting to the Manager, IT Infrastructure, the responsibilities of this role is one that provides first level support to all Ariva employees as it pertains to all services provided by the Information Services.
Duties of this position include, but are not limited to:
-Providing the highest level of service to Information Services internal and external customers with respect to responsive, courteous support
-Providing first level support to all Helpdesk requests, whether verbal or written
-Providing second level support, management and development of all client side systems and applications
-Regularly administering, monitoring and providing second level support for the following backend environments: Microsoft Services, (AD, DNS, DHCP, etc), Facsys Fax Server, WebMethods, Data Protector Backups, WebSense Web Filter, Exchange 2010 user mailbox administration, print services, branch phone systems,
-Assisting the Infrastructure Manager with data center management and project activities and provide incident co-ordination of all Information Systems when the Infrastructure Manager is unavailable.
The Successful Incumbent will have:
-College degree or very strong computer background,
-At least 5 years’ experience in Information Services,
-Specialization in Help Desk support is an asset,
-Proficient in using computer software applications including: Microsoft Windows OS, workstations applications, SAP GUI interface
-Experience with VMware vSphere and or Symantec Netbackup
-Strong problem troubleshooting, organization and time management skills required.
We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.