At Teleperformance, we do business with people, for people. We want people to be inspired, to be motivated. Our main goal is to make you proud to belong to our group through job satisfaction and a great work environment.
Working primarily with our Operations Team, the main responsibilities of the Supervisor position relate to the development and training of a team of 15-20 Customer Service Representatives. Activities will include coaching, monitoring, training, and reporting on a daily basis. Developing a strong working relationship with Customer Service Representatives and Call Center Manager is also a key characteristic of this position. This position is responsible for contributing directly to the success of Teleperformance, and our clients.
Above average customer service focus
Strong Microsoft Office skills
Confident Sales Skills
Excellent interpersonal and verbal and written communication skills
Ability to thrive effectively and professionally in a fast-paced customer service environment
Strong leadership skills
Strong multi-tasking abilities
Willingness to work side-by-side with Customer Service Representatives in a hands-on environment
Ability to create and maintain an exciting and productive team environment
Ability to effectively deliver and document feedback to team members
Passion for what you do
Education: Relevant Post-secondary education or an equivalent combination or education and experience would be an asset.
Experience Target: Minimum of one - two years team leader or management experience (call centre environment preferred) Sales experience is required.
We offer a competitive wage, excellent benefits, growth opportunities and company bonus!