Summary of Primary Job Responsibilities
Working primarily with our Operations Team, the main responsibilities of the Supervisor position relate to the development and training of a team of 15-20 Customer Service Representatives. Activities will include coaching, monitoring, training, and reporting on a daily basis. Developing a strong working relationship with Customer Service Representatives and Call Center Manager is also a key characteristic of this position. This position is responsible for contributing directly to the success of Teleperformance, and our clients.
Requirements and Qualifications (include, but are not limited to the following)
Tech Minded – you don’t need to know how to code, but we do need you to leverage your tech prowess to hang with the best and brightest on our top notch tech teams.
Customer Service Guru – you daydream about how to make someone smile, how to perfect their day, you are always seeking the next opportunity to spread the Teleperformance Values.
Leadership – your outstanding leadership skills will guide your team of 15-20 Customer Service Representatives on a daily basis through positive coaching and mentoring to achieving the best possible results!
Passionate & Dedicated – you are professional and a team player in every aspect of your work. Your mission is to create and maintain an exciting, productive and happy team.
Positive – We like coming to work and a big part of it, is working with amazing, positive, happy people.
Post-secondary education or an equivalent combination of education and experience would be an asset.
Minimum of one – two years leader or management experience (call centre environment preferred)