Store Manager
Bluenotes - Calgary, AB

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REPORTS TO: District Manager
SUPERVISES: All Associates
Objective: To maximize store sales and effectively manage wage cost through strategic and
successful business management by ensuring customer satisfaction and associate development.
Achieves this objective by being a strong and respected role model to all team members who
meets the Company’s 7 Corporate Objectives and adheres to the Corporate Values.
I. Accountabilities and Responsibilities:
Sales and Wage Cost:

  • Ensure store meets sales plan and effectively utilizes available resources to maximize business

opportunities and responds strategically and promptly to fluctuations in the business.

  • Ensure store Loyalty Card Sales are met.
  • Ensure strategic and successful Inventory Management.
  • Ensure the Management team and Associate team are prepared and suited to work towards

meeting the sales objectives.

  • Wage Cost management thorough effective scheduling and a clearly defined strategic response

to controlling wage cost as sales fluctuate.
Customer Service Excellence:

  • Ensure all customers have a memorable and enjoyable shopping experience at all times.
  • Ensure the store is NCO at all times, including the back room and washrooms.
  • Ensure all team members are committed to providing friendly and knowledgeable service.
  • Respond appropriately to customer inquiries and concerns and makes decisions, whenever

possible, in favour of the customer.
Training Coaching and Development:

  • Provide fair, ongoing and effective training and coaching to all store level associates so that they

can successfully execute their jobs.

  • Be committed to internal promotion and associate career pathing.
  • Hold team members accountable through a fair and consistent performance management


  • Counsel and effectively resolve team performance issues through effective coaching, utilizing

coaching logs, performance improvement plans and the Development Plans.

  • Is knowledgeable in and uses all available training resources to maximum benefit.
  • Ensure the store consistently meets and adheres to Health and Safety policy guidelines by

creating a safe work place.
Recruitment and Succession Planning:

  • Ensure good recruitment and hiring decisions are made with a sense of urgency and a

commitment to hiring the best talent.

  • Responsible to ensure store is well staffed with skilled and experienced team members who can

meet company expectations.

  • React with a sense or urgency to recruitment needs while utilizing all tools available.
  • Ensure a commitment to retaining talent by creating an environment where associates feel valued

and respected.

  • Consistent and strategic commitment to succession planning.
  • Retain the best talent through a commitment to fair and just management practices.

Visual Merchandising:

  • Ensure visual merchandising and marketing strategies/direction are implemented as per company

direction within required timeframes.

  • Effective participation and execution of Visual Launches.
  • Solid understanding of fashion colors, fabrics, trends and designs.

Loss Prevention:

  • Ensure store achieves shrink target and inventory results.
  • Ensure Loss Prevention policies and practices are adhered to in order to reduce internal and

external loses.

  • Ensure Systems policies and procedures are adhered to.

Time Management:

  • Effectively utilize time management skills to react with a sense of speed and urgency to get the

job done promptly and efficiently while meeting the company objectives.