Service Dispatcher
Microserve - Burnaby, BC

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Position Overview
Microserve is looking for a Service Dispatcher to join our team in Burnaby, BC. In this role you will work as a part of a team responding to client service inquiries and coordinating the service calls for Service Technicians across BC and Alberta.

How to Apply
Visit www.microserve.ca/careers - click Service Dispatcher, Burnaby - and apply!

Responsibilities

  • Manage service queues
  • Provide courteous customer service and assist with client requests over the phone
  • Accurately log incoming Hardware/Software service requests into our in-house call management system in a timely manner
  • Assign the call and monitor escalations
  • Input and verify client information and problem description
  • Liaise with clients to determine severity of problem and transmit requested information to technicians
  • Provide accurate and timely data updates into online systems
  • Produce monthly billing reports

Requirements

  • Previous related customer service experience in the IT industry would be an asset or experience in a cashier type role where codes must be memorized
  • Experience dealing with multiple online systems
  • Ability to memorize various codes is a must
  • Superior customer service skills with the ability to communicate effectively to speak with customers over the telephone
  • Ability to manage time effectively is essential
  • Ability to will work with multiple LCD screens
  • Strong Microsoft Office skills
  • Attention to detail is imperative and a positive, can-do attitude is a must
  • Self-starter with the ability to work effectively independently in a fast paced environment

About Microserve
Microserve is an IT Solutions Provider with over 20 years of experience. A Canadian organization with coverage across BC and Alberta, Microserve is a market leader in our industry. Microserve is a flexible and dynamic organization that encourages and rewards hard work, initiative, and out-of-the-box thinking. We pride ourselves on consistently providing high quality service to our clients and are always looking for talented IT professionals for contract, permanent and project-based positions.

Microserve offers competitive compensation, benefits, paid vacation, and educational subsidies. Microserve also provides IT professionals with the opportunity for rewarding and stimulating careers and offers a friendly work environment.


Indeed - 10 months ago - save job - block
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