Service Dispatcher
Microserve - Burnaby, BC

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Position Overview

Microserve is looking for a Service Dispatcher to join our team in Burnaby, BC. In this role you will work as a part of a team responding to client service inquiries and coordinating the service calls for Service Technicians across BC and Alberta.

How to apply: click Service Dispatcher


· Manage service queues

· Provide courteous customer service and assist with client requests over the phone

· Accurately log incoming Hardware/Software service requests into our in-house call management system in a timely manner

· Assign the call and monitor escalations

· Input and verify client information and problem description

· Liaise with clients to determine severity of problem and transmit requested information to technicians

· Provide accurate and timely data updates into online systems

· Produce monthly billing reports


· Previous related customer service experience in the IT industry would be an asset or experience in a cashier type role where codes must be memorized

· Experience dealing with multiple online systems

· Ability to memorize various codes is a must

· Superior customer service skills with the ability to communicate effectively to speak with customers over the telephone

· Ability to manage time effectively is essential

· Ability to will work with multiple LCD screens

· Strong Microsoft Office skills

· Attention to detail is imperative and a positive, can-do attitude is a must

· Self-starter with the ability to work effectively independently in a fast paced environment

About Microserve

Microserve is an IT Solutions Provider with over 20 years of experience. A Canadian organization with coverage across BC and Alberta, Microserve is a market leader in our industry. Microserve is a flexible and dynamic organization that encourages and rewards hard work, initiative, and out-of-the-box thinking. We pride ourselves on consistently providing high quality service to our clients and are always looking for talented IT professionals for contract, permanent and project-based positions.

Microserve offers competitive compensation, benefits, paid vacation, and educational subsidies. Microserve also provides IT professionals with the opportunity for rewarding and stimulating careers and offers a friendly work environment.