Service Dispatcher
Microserve - Saanichton, BC

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Position Overview
Microserve’s is looking for a Service Dispatcher to join our team in Saanichton, BC. The successful candidate will be responsible for coordinating the service calls of service technicians.

Responsibilities

  • Managing service queues
  • Assisting with client requests over the phone
  • Process and transmitting requested information to technicians
  • Accurate and timely data updates into online systems
  • Producing monthly billing reports

Requirements

  • Previous related customer service experience desired
  • Experience dealing with multiple online systems
  • Ability to will work with multiple LCD screens
  • Ability to memorize codes
  • Microsoft Office skills
  • Attention to detail is imperative and a positive, can-do attitude is a must
  • Self-starter with the ability to work effectively independently in a fast paced environment
  • Ability to communicate effectively to speak with customers over the telephone

How to Apply

  • Visit http://www.microserve.ca/careers/postings.aspx
  • Click Service Dispatcher and apply!

About Microserve
Microserve is an IT Solutions Provider with over 20 years of experience. A Canadian organization with coverage across BC and Alberta, Microserve is a market leader in our industry. Microserve is a flexible and dynamic organization that encourages and rewards hard work, initiative, and out-of-the-box thinking. We pride ourselves on consistently providing high quality service to our clients and are always looking for talented IT professionals for contract, permanent and project-based positions.

Microserve offers competitive compensation, benefits, paid vacation, and educational subsidies. Microserve also provides IT professionals with the opportunity for rewarding and stimulating careers and offers a friendly work environment.


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About this company
With over 25 years of experience, Microserve is a clear market leader in the delivery of a wide range of IT solutions and services to...