Server
White Spot Restaurant - Edmonton, AB

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OVERVIEW:
Servers are responsible for providing welcoming, enthusiastic, knowledgeable, professional, attentive service, for enhancing the guest experience through making suggestions and promoting menu items, and for efficient and organized section and side work management.
QUALIFICATIONS:

  • Well groomed, smiles readily, friendly manner, great first impression
  • Able to communicate well with a wide variety of people, reads guests, adapts tone, builds rapport
  • Able to describe menu items in an appetizing way, confident promoting menu items and services
  • Team player, works productively with others
  • High energy, shows a sense of urgency
  • Works well under pressure, maintains a pleasant demeanor even under stress
  • Well organized and efficient, attentive to detail and able to multi task

KEY RESPONSIBILITIES:

  • Presents him/herself professionally, e.g. clean clothes, well groomed
  • Provides friendly, enthusiastic, attentive professional service throughout guests’ visits
  • Orchestrates the experiences of guests within his/her section including pacing, building rapport
  • Maintains a thorough knowledge of menu items, specials and promotions in order to be able to make suggestions and answer questions with enthusiasm and confidence
  • Proactive with regard to potential guest concerns
  • Takes care of side duties and stock up and clean up as required
  • Maintains high standards of safety, cleanliness and food safety
  • Accurately and efficiently uses POS system and processes payments
  • Assists others on the service team
  • As needed, includes opening and closing tasks and other duties designated by the Management team or Service Leader

Note: Hospitality Industry Experience


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