Senior Client Service Representative
Entripy Custom Clothing - Oakville, ON

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Company Profile: Entripy ( is Canada’s leader for custom printed t-shirts and is a leading provider of custom apparel in Canada. It provides garment design, screen printing and embroidery services from its Oakville, Ontario state-of-the-art facility. Entripy aims to provide on-time innovative branding solutions and assists with marketing promotions and brand awareness. With an expansion into hard goods promotional products, Entripy is a one-stop shop for branded apparel and products.

Job Summary: Reporting to the Retail Sales Manager, the Senior Client Service Representative will oversee a team of Client Service Representatives. This position is responsible for supervising the daily activities and productivity of Client Service Representatives, and communicating feedback/ providing support to Retail Sales Manager. The Senior Client Service Representative is also responsible for processing sales orders and working with clients in a professional manner, while providing excellent customer service.


  • Providing exceptional customer service to new and existing clients in a professional manner
  • Responsible for working with clients, processing orders and following up to maintain client relationships
  • Assist Retail Sales Manager in leading, directing and motivating sales team to achieve company goals and objectives
  • Responsible for handling internal and external customer issues, resolutions and communicate issues to Retail Sales Manager
  • Assist Client Service Representatives with any questions or concerns, including product/ service related questions
  • Ensure Client Service Representatives adhere to company policies and procedures
  • Aid in the training of new Client Service Representatives
  • Ensure all clients are followed up with in a timely manner
  • Ensure equal distribution of inquiries, phone calls and walk-in clients, and monitor Customer Service Representatives work load
  • Create schedule, which will be approved by Retail Sales Manager
  • Communicate all employee and sales related information to Retail Sales Manager on a daily basis

Skills and Job Requirements

  • Ability to supervise a strong team of Client Service Representatives
  • Excellent communication skills, both written and verbal
  • Ability to handle difficult clients and work to achieve resolutions
  • Positive attitude, enthusiasm and professional manner
  • Team player with strong interpersonal skills
  • Speed, accuracy and strong attention to detail
  • Able to multitask, prioritize and work in a fast paced environment
  • Detail oriented with strong organizational skills
  • Excellent time management skills, with ability to meet deadlines in a proactive manner
  • Systematic and logical - develops and uses effective processes


  • Minimum high school diploma required. College preferred
  • Minimum 3 years of customer service/sales experience
  • Supervisor experience an asset, but not mandatory
  • Proficient in MS Office
  • Working knowledge of Netsuite an asset, but not mandatory

_ _ _

Only qualified candidates will be contacted, however all applications are appreciated and kept on file for future consideration.

Application Deadline: Monday February 4th

About this company
Company Profile: Entripy ( is Canada’s leader for custom printed t-shirts and is a leading provider of custom apparel in...