Scheduling Manager
Garda - Toronto, ON

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Garda is seeking an Employee Development Manager operating out of Toronto Pearson International Airport. Candidates who possess 2-5 yrs of previous staff scheduling experience within a training department, time management, data management and a proactive demeanor is strongly encouraged to apply. This position is not directly responsible for providing training or facilitating as such Non-HR candidates are encouraged to apply

KEY RESPONSIBILITIES:
Assist in planning, implementing and evaluating employee development and training. To effectively manage employee scheduling required to meet a complex set of standard operating procedures while maintaining/exceeding operational performance and customer service targets (KPI’s).

  • Maintains the work structure by scheduling and assigning training to screening officers
  • Identifies, reports, and track progress of screening officer’s progress through the recurrent learning and certification program
  • Prepare and distribute testing schedule which is sent to the client on a weekly basis
  • Ensures planning, monitoring, and approval of all non-billable training hours and reports these to the General Manager of Operations
  • Collaborates cross functionally with the HR and Resource Departments to ensure accurate and efficient training is being delivered where necessary
  • Prepare reports on a variety of training related issues
  • Maintains historical training records by designing a filing and retrieval system; keeping past and current records
  • Completes training operational requirements by scheduling and assigning employees; following up on work results
  • Maintains staff by collaborating with the recruiting and retention specialist, selecting orienting, and training employees
  • Contributes to team effort by accomplishing related results as needed

QUALIFICATIONS

  • Ability to handle demanding work schedules and multiple priorities.
  • Highly motivated and result oriented.
  • Requires an ability to apply concepts and theories to improve functions or units.
  • Requires specialized interpersonal skills to resolve situations with colleagues and clients where there may be some level of conflict, stress or uncertainty.
  • Utilizes decision making skills to achieve specific organizational objectives with consideration given to their impact on other work groups.
  • Adaptable to set and prioritize work with varying degrees of complexities and exceptions. Able to work with diverse personalities and styles.
  • Communicates with clarity, verbally and in one on one or group situations.
  • Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
  • Computer skills are necessary in order to produce and interpret reports, documents and presentations.
  • Professional manner, tact, diplomacy and discretion in dealing with program participants and colleagues including senior management.
  • Advanced knowledge of Microsoft Office and applications
  • Must be able to work on multi-task and meet deadlines in a fast paced and changing environment.

We thank all candidates for their consideration however only qualified candidates will be contacted.


Indeed - 17 months ago - save job - block
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About this company
Garda World Security Corporation provides security services primarily in Canada and the United States. Its activities are carried out...