The Crisis Intervention Worker will provide individualized support to assist individuals in the
resolution of their emotional or personal crisis.
Duties and Responsibilities:
S Carry out the functions of psycho-social crisis intervention including client
assessment, supportive counselling, and planning.
S Provide crisis intervention services through telephone contact and face-to-face
assessment. Services may be provided in the community or at the crisis beds location.
S Work in collaboration with identified community partners to ensure client
needs are met.
S Initiate follow-up to Emotional Disturbed Persons (EDP) reports forwarded by
the Mental Health Support Unit, based on an evaluation of the situation, input
from DRPS, and taking into consideration safety and risk factors.
S Assist the client in linking to needed community and natural resources.
S Encourage the client in problem solving, goals setting, crisis resolution, medication
management and other life skills as appropriate.
S Advocate on clients’ behalf.
S Transport clients in the community as necessary.
S Develop discharge plans which include relapse prevention strategies.
S Provide follow-up and brief service as appropriate.
S Work cooperatively as a member of the crisis team. Participate in team meetings and agency functions.
S Participate in the development, implementation and evaluation of
S Provide back up assistance to the residential programs as necessary.
S Complete all necessary written documentation and reports. Compile statistics.
S Provide mental health information and education to the public and community
S Maintain the safety and security of house, clients and property.
S Assist in the day to day operation of the home.
S Work in compliance with all health and safety policies, procedures and guidelines, and
the Occupational Health and Safety Act.
S Complete a thorough risk assessment when responding to emergency situations.
S Report in writing all accidents, injuries and occurrences.
S Represent the agency through community outreach and everyday interactions with
other community resources, i.e., hospitals, hostels.
S Follow all agency policies, procedures and directives.
(Note, the above specifications are representative of the basic nature of the position and are
not intended to be all inclusive.)
S Six years combined education and directly related experience.
S Certificate, diploma or degree from an accredited College or University in the Human
S Valid drivers licence and access to an insured personal vehicle.
S An up-to-date first aid certificate.
S The ability to work with a minimum of supervision.