Receptionist / Administrative Assistant
Tansley Woods Family Health Clinic - Burlington, ON

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Administrative Clinical Assistant - family doctor's office
Tansley Woods Family Health Clinic – Burlington, ON
Tansley Woods Family Health Clinic
POSITION: Administrative Assistant
REPORTING TO: Dr. Amanda Jerome
SALARY: $31 000 to start (max for position is $42 000)

Dr. Jerome runs a comprehensive and accessible family practice where our goal is to ensure top quality primary health care. Beautiful office with 2 family doctors, social worker, massage therapist, chiropodist, dental hygeinist, audiologist and diabetic nurse and dietician who visit the clinic.

The successful candidate will be responsible for having a deep understanding of the clinic’s vision, mission, values and strategic plan so that they will communicate with and co-lead other team members with Dr.Jerome, the Lead Physician.

Mandatory Qualifications / Skills / Knowledge:

  • Beyond Excellent Computer Proficiency : Windows, Chrome, Adobe, Gmail)
  • Impressive ability to use a busy multi-line phone system and wear headset
  • High degree of accuracy and attention to detail
  • Strong problem-solving and time management skills
  • High level of professionalism and discretion is needed due to sensitive nature of workplace
  • Excellent communication skills, and conflict resolution skills;
  • Ability to maintain confidentiality and impartiality;
  • Capacity to adapt quickly, not get overwhelmed, to a fast paced, dynamic work environment;
  • Experience in a clinical setting and with electronic medical records (OSCAR software) is a definite asset. (veterinary, chiropractor, dentistry, hospital etc)
  • A sensitivity and compassion for the needs of the patients is a quality that is of utmost importance.
  • Patience and tolerance in an environment that is very demanding.
  • Experience with turning potentially frustrating terms to patients into a positive manner that they can accept easier ie: rather than “OK, she can’t see you until …. or I only have an appointment in 2 weeks, that’s all I have” but rather wording without negativity … try “OK I have an appointment for you to come in on ______. Yes, you definitely need to come in and we want to see you about that so I hope you will consider coming in on ________. Of course if your condition changes do not hesitate to call us back.”
  • Friendly, caring and outgoing --- you are the face of the whole clinic and we are not rude or sarcastic or overwhelmed!
  • Initiative, organization and planning skills are required to assist with building a successful family practice
  • Team player


  • Ensure that the patients are well served - booking appts, answering questions, referrals
  • Ensure continuity by going extra step to see who the patient saw last time and ensure they are seeing their main physician primarily and not always the resident physician.
  • Represent physician - public relations - ambassadors - politely reinforce office policy and goals of care
  • Patient Visit Coordination: Greets patients upon arrival, assesses and directs to appropriate areas
  • Planning ahead / Office Management: Keeping eye on upcoming schedules to avoid conflicts
  • Supports operations of the clinic by proactively problem solving and following up when items need to be fixed or cleaned up).
  • Inputting / Tracking all business expenses
  • Organizing income / banking deposit
  • Develop and distribute clinic forms, e-forms, resources, mail-outs to patients
  • Communicating with McMaster to coordinate having learners in clinic
  • Protect / Analyze Doctors time / schedule in order to make most efficient and enjoyable
  • Assist with orderliness and cleanliness of clinic
  • Ensure waiting room cleanliness

**The above responsibilities are not to be considered all inclusive; the individual may be assigned other related duties in the interest of efficient operations of the clinic.

Qualified applicants are asked to submit a cover letter and resume.

Thank you for your interest in the Tansley Woods Family Health Clinic. Only those candidates selected will be contacted for an interview

About this company
Tansley Woods Family Health Clinic POSITION: Receptionist STATUS: PART TIME REPORTING TO: Dr. Amanda Jerome POSITION SUMMARY Dr....