Print Production Specialist
Printwise - Calgary, AB

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Position Title: Print Production Specialist & Customer Service Representative (Full Time)
Environment: Digital Printshop
Report to: Shop Supervisor

Printwise is a high-end digital printshop, serving Calgary since 1999. Our team is made up of a relatively young crowd who love what they do and strive to make the office a fun place to work while keeping our clients happy. We get our orders over the phone, email and walk-ins. We are seeking an an ambitious production/customer service person who will primarily be greeting walk-in clients, helping them with scanning, copy, faxing as well as taking print orders and up-selling our services. When not at the front counter, you will be printing (xerox digital printer + large format plotter), cutting, binding, laminating and keeping the work area clean.


  • Greet walk-in clients
  • Help clients with photocopying, scanning and printing
  • Helping clients over the phone and redirecting calls as needed
  • Write clear briefs and scopes of work based on client’s needs
  • Up-sell our services to clients and excite them with new ideas and possibilities
  • Make changes/amendments to existing artwork
  • Printing (xerox digital printer + large format plotter), cutting, binding, laminating and keeping the work area clean
  • Printers and production equipment maintenance and color calibrations regularly
  • Placing service calls on machines and dealing with service techs as needed
  • Shop closing tasks, cash-out, recording impressions, etc.


  • Must be motivated, have a positive attitude and be a self-starter
  • Must have outstanding customer service skills
  • Must absolutely love dealing with clients directly, over the phone and by email
  • Must be a Mac hugger
  • Must have Adobe Creative Suite experience (Acrobat Pro, Illustrator, InDesign, Photoshop)
  • Must be detail oriented
  • Must have ability to prioritize tasks, estimate timelines for projects and manage client expectations
  • Ability to work under pressure
  • Willingness to complete projects after hours if necessary
  • Understanding of CMYK vs Pantones etc.
  • Ability to work under minimal supervision
  • Must be available to work Saturdays

If you’re interested, please submit your portfolio and resume.

Indeed - 20 months ago - save job
About this company
Serving Alberta since 1999, Printwise has become one of the most trusted names in the printing industry. Our commitment to continuous...