Management Development Program-New Grads wanted
Kone Cranes - Dorval, QC

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Go to www.konecranes.com and apply to position #113

The Management Development Program is a program designed to provide recent graduates with

training and experience the need to become future business leaders. The program provides

opportunities to gain practical management experience and learn valuable skills through different

business operation applications.

Position Summary

Gains knowledge and experience required for promotion to management positions under direction

of experienced personnel by performing the following duties

.
Receives training and performs duties in several departments such as Modernizations, Technical

Training, Service Sales and Service Field Operations,.

Learn line and staff functions, operations, management viewpoints and company policies and

practices that affect each phase of business.

Monitors own performance progress with management and key trainers.

Observes experienced workers to acquire knowledge of methods, procedures, and standards

required for performance of departmental duties.

Receives training in functions and operations of related departments to facilitate subsequent

transferability between departments and to provide greater promotional opportunities.

Essential Job Functions

Modernization Business Unit

Read and interpret blueprints, technical drawings, schematics, and computer-generated reports.

Confer with personnel to implement operating procedures, resolve malfunctions, and provide

technical information.

Research and analyze customer design proposals, specifications, manuals, and other data to

evaluate the feasibility, cost, and maintenance requirements of designs or applications.

Provide technical support to designated members of Service Management teams.

Assist in preparing customer quotes & contract bid applications.

Assist project managers in the preparation of projects and project change orders

Service Business Unit

Planner/Service Supervisor/Service Manager

Assist in maintaining the service and inspection schedule for all sold work.

Plan/assign field labor hours to maximize productivity (direct labour average) at or above 95%.

Maintain open orders on the dispatch board.

This job description is subject to change at any time, with or without notice

Procure and coordinate required materials, parts, equipment and subcontractors for work
assignments. Process purchase orders through established procedures. Process all related

paperwork upon completion of work assignments and within the accounting month that the work

was performed.

Assist the Branch Service Manager or Branch Manager with conducting spot inspections and

audits of the service techniciansâ equipment and vehicles. Report findings to Manager.

Assist technicians with identification of required repair parts. Procure required materials, parts,

equipment, and subcontract labor for work assignments. Process related paperwork upon

completion of work assignments and within the accounting month that the work was performed.

Process purchase orders through the system using established guidelines

Track and follow up on leads brought in by field operatives (technicians and inspectors). Take

appropriate action to ensure leads are quoted in a timely fashion or forward lead to other

designated resources, for estimation and quotation, if required.

Maintain the current customer base. Prepare service quotations for repairs and inspections, scope

and estimate projects in a timely manner, following established guidelines. Provide project

management support and field supervision for major projects. Prepare supporting documentation

and reports in a timely, complete and accurate manner.

Ensure strict compliance with all requirements of the Contract Retention policy. Oversee the

contract renewal process to ensure customer needs are met in a timely manner and opportunities

are not lost. Refer non-renewals to Service Sales Representative. Prepare and submit monthly

report of activity. Establish and maintain on-going communications with the Service Sales

Representative to address issues related to the customer base.

Service Sales

Engage in various sales activities to sell service including planned repairs, components,

modernization and new equipment to existing customers and develop new accounts in order to

meet minimum established sales quotas.

Prepare or assist in preparing price estimates for service work using established worksheets,

guidelines and input from the service department.

Maintain personal contact with all existing accounts in sales area. Prepare related monthly reports.

Maintain monthly contact with assigned âkey accountsâ and develop relationship; document activity

with key accounts. Prepare quarterly âkey account recordâ and forward to Branch Manager.

Schedule and conduct contract analysis presentation to all key accounts on an annual basis.

Prepare and maintain a log in CRM software of all quotations submitted to customers and provide

report to manager once per month or as requested.

Monitor workload of service department and ensure all open time slots are filled with sold work.

Qualify all new prospects for credit worthiness and obtain credit application, if appropriate. Obtain

tax-exempt certificate, if required.

Assist in collection efforts of problem accounts, as needed.

This job description is subject to change at any time, with or without notice

Manage the contract renewal process for the designated area to ensure customer needs are met in

a timely manner and opportunities are not lost. Assume responsibility for contacting accounts that

do not renew their contract. Prepare and submit monthly report of activity. Establish and maintain

on-going communications with the service department to address issues related to the customer

base.

Return MainMan reports to customers within company guidelines outlined in the Contract Retention

policy. Ensure strict compliance with all requirements of the Contract Retention policy. Review

reports, in detail, and work orders with customer.


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Founded in 1997, United Rentals has become the world’s largest equipment rental provider, with an integrated network of 830 rental...