Inspector/ Investigator
Retirement Homes Regulatory Authority - Greater Toronto Area, ON

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Position: Inspector/ Investigator
Locations: London, GTA (and surrounding areas)
Status: Full-time, Part-time, Casual Permanent
Salary: Commensurate with level of experience

Do you have an inquisitive nature, grit, sound judgment and a strong work ethic? This could be the opportunity for you. The RHRA offers a great working environment, learning and development opportunities, work-life balance and, a competitive compensation and benefits package.

The Retirement Homes Regulatory Authority (RHRA) has the mandate to license and inspect Ontario’s more than 700 retirement homes where 40,000 seniors live. The RHRA is an agent for positive change, by working with the retirement homes sector to increase the protection, safety and well-being of our aging population.

The RHRA enforces the Retirement Homes Act, 2010, which involves licensing homes, educating licensees, consumers and the public about the standards regulating retirement homes, etc. The RHRA’s guiding principle is that a retirement home should be a place where residents live with dignity, respect, privacy and autonomy, in security, safety and comfort and can make informed choices about their care options.

The RHRA is seeking candidates for the role of Inspector/ Investigator throughout Ontario and specifically, within the GTA and London areas.

The Inspector/ Investigator will be responsible for inspecting, evaluating, educating, liaising and advising on matters relating to the Retirement Homes Act, 2010 (“the Act”) and its regulations. These include the care and safety standards for retirement homes, the rights of residents, and policies and facilities for the operation of retirement homes.

The successful candidate will:
- Conduct inspections of retirement homes and gather, evaluate, and document evidence for the purpose of licensing, reviewing complaints, and compliance reviews, in accordance with the provisions of the Act and its regulations, and RHRA policy and processes.
- Conduct investigations, potentially leading to provincial offence prosecutions.
- Support the Registrar’s decision-making process by making recommendations on actions and timeframes for achieving compliance.
- Keep the RHRA informed about high risk issues arising from inspections/ investigations and, as necessary, consult with the RHRA and/or other designated authorities.
- Educate retirement home operators and staff on legislative compliance requirements by providing general information or making reference to appropriate resources.
- Prepare inspection/investigation reports containing summaries and analysis of inspection/investigation findings.
- Testify in provincial offences court and before an administrative tribunal.
- Develop draft correspondence and reports to licensee/operators and the public.
- Identify opportunities for the development of tools, policies and programs, to support the compliance and enforcement processes.

Minimum Qualifications:
- Bachelor’s degree or a combination of equivalent education and experience.
- Academic qualifications in law, health science, health or community care; advanced geriatric education, or other applicable discipline are preferred.
- 5 years of relevant, progressive and varied inspection and/or investigation experience in law enforcement or regulatory environments.
- Knowledge and experience in working with the elderly.
- Bilingualism, French and English, written and spoken, is an asset.
- Minimum driver’s license class G or equivalent as recognized by the Province of Ontario (must own reliable motor vehicle).

Required Competencies:
- Understanding of the rules of evidence, proper evidence collection and investigation techniques.
- Ability to effectively interpret and apply legislation.
- Advanced oral and persuasive written communication skills to effectively communicate with stakeholders.
- Well-developed analytical skills, a curious nature and the ability to be resourceful and attentive to details
- Initiative, sound judgment, resoluteness and assertiveness.
- Excellent negotiation, problem solving and conflict resolution skills.
- Exceptional ability to perform in a high volume, politically sensitive, fluid environment with minimum supervision
- Ability to work effectively with a team.
- Ability to maintain objectivity and confidentiality during inspections/ investigations.
- Ability to lead/manage an inspection/investigation, with demonstrated success conducting interviews.
- Computer proficiency utilizing Microsoft Office productivity tools, along with email and internet search capabilities.

Other Requirements: Satisfactory Professional and Criminal Reference Checks.

Working Conditions: This position requires willingness to travel extensively in an assigned region and may require travel to other parts of Ontario. Occasional irregular work hours during weekends and public holidays may also be required. Moderate physical activity will be required during inspections/investigations, primarily walking throughout retirement homes.

RHRA has a diverse workforce and is an equal opportunity employer. We thank all applicants. However, only those under consideration will be contacted.

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About this company
The Retirement Homes Regulatory Authority (RHRA) has the mandate to license and inspect Ontario’s more than 700 retirement homes where...