This Inside Account Manager (IAM) position is responsible for developing relationships and penetrating sales for assigned existing accounts within a geographic territory or location. The IAM is the primary contact for assigned clients and works as needed, with Sales Managers, Sales Associates, product specialist and customer service to manage the relationship for clients. IAM’s also develop new business by reactivating accounts and increasing compliance.
The IAM role is assigned clients that are either mid-market/regional or strategic. The type accounts assigned determine both the number and call cycle expectation for the IAM role.
Manages day-to-day relationship with customer by developing a high value-add relationship with key contact/buyer and recording on Salesforce.com
Identifies short-term and long-term sales retention and penetration opportunities
Coordinates account servicing and fulfillment with support from Customer Service
Increase market share within portfolio of accounts through penetration of Line of Business and reactivating inactive accounts
Achieve retention and penetration targets in existing and gifted accounts
Achieve product mix and other L.O.B. targets based on account potential
Post secondary education in business related discipline – Diploma or Degree preferred.
Minimum 2 years of selling experience penetrating or maintaining accounts; or several years experience in customer service role with upselling emphasis.
Demonstrated excellence in providing superior customer service, communication, negotiation, interpersonal and problem solving skills.
Superior time management and organizational skills
Strong computer literacy (experience with Salesforce.com and SAVO an asset)
Detail oriented with strong administrative follow-up and follow through
Time Management skills