POSITION: Inside Sales Representative
REPORTS TO: Inside Sales Supervisor
LOCATED AT: Brampton, ON
Promotes and sells DHL services by phone to meet sales targets and generate revenue. Responds to customer needs and requirements with the appropriate DHL service. Develops relationships with new clients by prospecting and responding to business development needs. Accountable for new business acquisition and achieving established KPI’s.
DUTIES & RESPONSIBILITIES:
- Generates revenue and/or profit in SME’S small to mid-size accounts via external calls.
- Executes telephone marketing to establish and qualify leads and prospects to generate and achieve business acquisition targets.
- Sells and promotes DHL products and services to a customer portfolio, identifies prospective customers, follows up by phone. Up sells additional products and/or services to ensure customer satisfaction and retention.
- Manages relationships, closes sales by phone and prepares appropriate documentation.
- Coordinates work activities to achieve the volume expected to meet operational requirements and individual KPI’s.
- May provide functional guidance, advice or training to less experienced telesales executives.
- Follows DHL’s policies and procedures.
- High achievement oriented and customer satisfaction focused
- Requires a concern for quality
- Possesses keen strategic business sense
- Proficient with technical computer software skills (Microsoft Word & Excel)
- High School Diploma
- Strong communication, problem solving and information seeking skills
- Flexibility to interact and cooperate with all employee and customer levels
- Demonstrated organizational and planning skills
- Proven ability to work effectively in a frequently busy, time pressured environment
- 2-3 years prior sales experience, inside or outside
- Courier operations experience
- College or University degree
We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.