Technical Help Desk Associate
Inbound PC Technical Support & Customer Service
In a high volume contact center
Candidates must have open availability to work schedules between the hours of 3am – 7:30pm, including weekends
$12/hr + bonus performance incentives with potential to earn $18+ - overnight premium available
- Responsible for delivery of front-line technical PC support and customer service.
- Assisting customers with computer troubleshooting including internet connectivity issues, virus / malware removal, email and antivirus problems and operating system / software errors, etc.
- Excellent over-the-phone PC troubleshooting ability
- Multitasking ability handling calls and remote chats sessions simultaneously
- Fluent communication and customer service skills
- A+ or MCSE certification is an asset.
Dependable IT is located in Burlington easily accessible from Hamilton, Mississauga and the Oakville area by city bus or Go train.
Interested candidates please go to the link provided and complete the online interview.