Inbound PC Technical Support & Customer Service
Dependable IT - Hamilton, ON

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Dependable IT – Hamilton, ON
Technical Support Associate
Inbound PC Technical Support & Customer Service
Customer Service Centre of the Year 2013 – Platinum Award
Hamilton, ON
Full Time
In a high volume contact center
Wages: $12/Hr +bonus performance incentives ($200 - $800) Premium pay for bilingual candidates
Hours: Candidates must have open availability to work rotating schedules between 6am – 1am, Monday through Sunday
Commuting to work? No problem, we got you covered!
After probationary period of 3 months with acceptable performance, agents may qualify for our @Home work program
Benefits for DependableIT employees:

  • All candidates are offered benefits after 6 months
  • Legitimate work from home opportunity after 3 months
  • Paid training program
  • Career advancement and growth opportunities
  • Fun and enthusiastic work environment

Job Requirements and Responsibilities

  • Responsible for delivery of front-line technical PC support and customer service.
  • Assisting customers with computer troubleshooting including internet connectivity issues, virus / malware removal, email and antivirus problems and operating system / software errors, etc.
  • Excellent over-the-phone PC troubleshooting ability
  • Multitasking ability handling calls and remote chats sessions simultaneously
  • Fluent communication and customer service skills
  • A+ or MCSE certification is an asset.

If you are interested in a position with us, please go to the link provided above and complete the online interview in order to be considered for employment.