Inbound PC Technical Support & Customer Service
Dependable IT - Hamilton, ON

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Dependable IT – Hamilton, ON
Technical Support Associate
Inbound PC Technical Support & Customer Service
Customer Service Centre of the Year 2013 – Platinum Award
Hamilton, ON
Full Time
In a high volume contact center
Wages: $12/Hr +bonus performance incentives ($200 - $800) Premium pay for bilingual candidates
Hours: Candidates must have open availability to work rotating schedules between 6am – 1am, Monday through Sunday
Commuting to work? No problem, we got you covered!
After probationary period of 3 months with acceptable performance, agents may qualify for our @Home work program
Benefits for DependableIT employees:

  • All candidates are offered benefits after 6 months
  • Legitimate work from home opportunity after 3 months
  • Paid training program
  • Career advancement and growth opportunities
  • Fun and enthusiastic work environment

Job Requirements and Responsibilities

  • Responsible for delivery of front-line technical PC support and customer service.
  • Assisting customers with computer troubleshooting including internet connectivity issues, virus / malware removal, email and antivirus problems and operating system / software errors, etc.
  • Excellent over-the-phone PC troubleshooting ability
  • Multitasking ability handling calls and remote chats sessions simultaneously
  • Fluent communication and customer service skills
  • A+ or MCSE certification is an asset.

If you are interested in a position with us, please go to the link provided above and complete the online interview in order to be considered for employment.

About this company
Designed with our clients in mind, we are a friendly and professional company that focuses on companies corporate organizational efficiency,...