Human Resource Manager
SSP Canada Inc- Toronto Airport (YYZ) - Toronto, ON

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Human Resources Manager

Reports to: Director of Operations


The Human Resources Manager will provide comprehensive HR support in the areas of employee relations, labor relations, recruitment/staffing, compensation, employment law/compliance, benefits, organizational effectiveness, talent management, and training and development.

The Human Resources Manager will report to the respective Director of Operations to serve as a strategic business partner to ensure high quality HR administration. The Human Resources Manager will work closely with the corporate HR department to ensure high quality HR administration.



  • Respond to, manage, and bring employee relations issues to resolution.
  • Investigate and resolve complex or high exposure employee complaints, issues and concerns regarding employment practices originating from various sources, including but not limited to grievances, Ethics & HR Hotline calls, general employee complaints, lawsuits, and complaints filed with federal, provincial and local agencies.
  • Ensure execution of grievance and disciplinary policies and procedures and monitor to ensure fairness and consistency.
  • Promote, monitor, and measure the effectiveness of employee relations activities.
  • Ensure execution of employee relations programs/practices that create a positive organizational culture and enable management effectiveness.


  • Coach employees and managers on performance management and execution of performance improvement plans.
  • Facilitate the administration of the hourly and management performance appraisal processes.
  • Ensure execution of all performance management programs and procedures, including but not limited to performance appraisals and performance improvement plans.


  • Ensure effective communication of compensation and benefits plans and policies to employees.
  • Facilitate the hourly and management salary review processes.
  • Ensure compensation and benefits are administered as per the Collective Bargaining Agreement.


  • Identify staffing needs and participate in the interview and selection process for open management positions.
  • Work with managers and drive the hourly recruitment and orientation/training processes.
  • Ensure the utilization of hourly recruitment tools & templates.
  • Minimize legal exposure and risks by educating and ensuring that management follows all applicable employment laws.


  • Identify individual and location training and development needs.
  • Facilitate classes and seminars.
  • Ensure the execution/completion of training programs (face-to-face, computer based) as required.


  • Create, regularly review, and revise the location’s succession plan.
  • Facilitate, participate in, and develop action plans arising out of the succession planning process.


  • Ensure legal compliance with any and all applicable laws.
  • Investigate and respond to Division of Human Rights claims.
  • Partner with internal and/or external legal counsel to prepare for and/or respond to lawsuits or complaints filed by outside agencies.
  • Attend mediations, arbitrations, and other court proceedings.
  • Develop and/or maintain Health and Safety related priorities and ensure compliance with governmental regulations.


  • Ensure execution of union initiatives and assist in the management of union activity (where applicable).
  • Participate in collective bargaining activities, including contract administration, grievance responses, arbitration preparation, negotiation preparation, and strike contingency planning.


  • Manage the administration of all SSP HR policies and procedures.
  • Cultivate leadership and ethical values in self and others through modeling and coaching.
  • Provide effective and consistent messaging across the organization when communicating SSP’s Mission, Vision, and Values.


  • Conduct data analysis, as needed.
  • Identify causes of turnover and develop strategies to improve retention.
  • Prepare monthly HR metrics for the location.


  • Conduct needs analyses to identify and establish priorities regarding employee relations and human resource development activities.
  • Provide input into the strategic HR planning process and help develop and shape organizational policy and decision-making.


  • Ensure execution of other initiatives as directed by Manager or required by Company
  • Perform other HR related duties and administrative responsibilities as needed


  • Bachelor’s Degree from four-year College or University (or equivalent experience).
  • Ideally, will have human resources experience in one of the following industries: retail, hospitality, food or hotel/casino.
  • Previous experience in a union environment.
  • Experience in recruitment and succession planning/talent management
  • Experience with UltiPro Payroll system.
  • Ability to work under pressure with multiple deadlines and stakeholders in fast-paced environment.
  • Strong interpersonal skills.
  • Excellent oral presentation and written communication skills.
  • Excellent task management, multi-tasking and problem solving skills.
  • High proficiency in Microsoft Word, Excel, PowerPoint, & Outlook.

Indeed - 18 months ago - save job - block
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