Hotel Night Auditor
Matrix Hotel - Edmonton, AB

Position Summary:
The Night Auditor is a front line professional that ensures a positive overall impression of the property as well as assists with all aspects of guest services. They assist guests in all facets of the hotel experience in an efficient, courteous and professional manner that maintains high standards of service and hospitality. The Night Auditor is also responsible for the safety and security of the property between the hours of 11:00pm and 7:30am and is required to maintain a flexible schedule and be available to work weekends and holidays.

Key Responsibilities:

  • Maintains a high level of professionalism in all aspects of job performance
  • Ensuring that the Guest Services SOPs (Standard Operating Procedures) are being adhered to
  • Manage nightly hotel operational activities
  • Manage same-day room inventory and yield management
  • Effectively maximizes inventory levels during high occupancy/sold out nights
  • Verify that revenue from all sources is accurately balanced and stated in the property management system; investigate, correct and follow up on any discrepancies
  • Produce daily reports for departments and department heads
  • Produce and distribute the daily Sales and Labor Report within the designated timeline to all department heads
  • Transmit batch credit reports to credit card processor
  • Verify accuracy of daily timesheets; enter daily figures for payroll
  • Complete and verify all banquet postings in a timely manner
  • Monitor Night Bell and Security activities and report as necessary
  • Completion of Incident Reports
  • Scanning and electronic filing of invoices to company intranet
  • Pre-balance of the Sales and Labour reports
  • Other duties as assigned by the Front Office Manager and/or Hotel Accounting Administrator
  • Consistently demonstrates a commitment to personal guest service excellence and profitably through special duties as assigned
  • Knows all emergency procedures and general crisis situation management, including fire and emergency procedures, and Health & Safety standards
  • Other duties as assigned

Requirements:

  • Minimum 1 year previous experience in Night Audit operations
  • Minimum 2 years' previous experience in Front Office operations
  • University degree or College diploma in Hotel Management an asset
  • Knowledge of computerized Front Office systems required with emphasis in Opera an asset
  • Excellent analytical, mathematical, and problem-solving skills
  • Proficiency in Microsoft Word and Excel
  • Must have cash/float handling experience
  • Must be flexible and willing to change roles or responsibilities as required
  • Must be able to work shift work, including weekends and holidays
  • Possess sensational customer service philosophy
  • Highly organized, results oriented and ability to work in a multi-functional team environment

Indeed - 14 months ago - save job - block
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About this company
Located in the heart of downtown Edmonton, the Matrix hotel is a 184 room boutique property. We are owned by Westcorp Properties Inc. and...