Front Desk Agent
Holiday Inn & Suites Osoyoos - Osoyoos, BC

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Front Desk Agents are the guest's first impression of our hotel. Front Desk Agents will serve our guests efficiently, courteously, with a friendly and professional manner in accordance with the standards set by Holiday Inn Osoyoos. Front Desk Agents provide many guest services, and the position is challenging, varied, and offers the opportunity to meet many new people. Starting Salary for Front Desk Agent is $12.05 per hour.,

Key Responsibilities:

Process guest arrivals and departures, including all necessary payments
Handle and coordinate room assignments and pre arrivals
Handle guest's concerns
Offer referral for services and handle requests for information
Handle and store luggage
Assist with the check in and check out of groups and tours
Assist other departments as required

Knowledge, Skills, and Abilities
A secondary school diploma is required
Post Secondary training in tourism or hotel management is an asset
Excellent communication skills
Professional Attitude
Good organizational skills
Effective conflict management and decision making
Previous experience in customer service an asset
Ability to use a variety of computer applications
Cash handling experience is an asset
Administrative skills
Time management skills
Ability to speak a second language an asset
Working knowledge of the facility, services, and local area
Able to lift 25 pounds
Able to stand for long periods of time


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