Director, Caretaking, Facilities Management and Development
University of Calgary - Calgary, AB

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Please visit our website at : http://www.ucalgary.ca/careersuofc/staff

Position Overview

The Facilities Management and Development is currently seeking a Full-time Regular Director, Caretaking.

Facilities Management (FM) is responsible for providing the Operations Management functions for the University. Operations Management includes all activities associated with the routine, day to day use, support and maintenance of buildings or physical assets.

The Caretaking department is responsible to provide a professional, efficient and cost effective cleaning service to the campus building in which cleaning functions are performed on set schedules. Work is carried out on a 24-hour basis, 365-days per year. Our cleaning program supports healthy high performance (green) cleaning using a team cleaning methodology.

The Director, Caretaking is accountable to the Associate Vice President, Facilities Management. Activities include personnel management, operation and equipment maintenance planning, execution of Caretaking programs and plans / activities within assigned areas. The Director develops budgets, sets priorities, inspects, and develops schedules/standards with their management team. Develops and maintains communications with all clients/users in conjunction with the zone Facility Manager(s) from the Operations & Maintenance Department. Assures facility(s) performance meets needs and expectations of users within identified budget allocation. S/he works closely with the Director, Operations & Maintenance to implement the Service Level Agreements (SLA) for the University on multiple campus locations.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Directs the development and implementation of human resources, customer services, contract administration and financial objectives that are consistent with University goals and objectives.
Provides strategic direction by setting short and long-term goals; estimating budgetary requirements for staff and equipment planning. Implements special projects, procedures and policies.
Forecasts capital and operating budget needs by evaluating and reporting on market sensitivity and financial analysis.
Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through and proactive program improvements.
Oversees all aspects of human resource management including recruitment and retention of assigned staff, training and performance management.
Ensures the competency of management and supervisory staff through on-going goal setting with staff and performance evaluations.
Markets and promotes new and existing programs and services to internal and external customers.
Participates in University-wide committees to establish customer services and administrative plans and policies as required.
Maintain a standard caretaking work loading software and work with the ARCHIBUS Facilities Management software platform to plan and execute work requests.
Qualifications / Requirements:

Bachelor's degree in Business or Personnel or Health Care Administration or related area, or related field, or equivalent combination of education and experience is required.
Certification in caretaking operations or facilities management from BOMA or IFMA would be an asset.
Extensive managerial experience of at least eight years in directing a large service-related organization (caretaking operations or building management environment).
Experience working in an educational/institutional setting would be an asset.
Comprehensive knowledge of Environmental, Occupational Health and Safety codes and standards.
Must have demonstrated success in creating and managing operational plans, budgets, commitment to customer satisfaction, change management, contract management, and appropriate application of technology to enhance operational efficiency, planning and continuous improvement.
Ability to deal with emerging and unpredictable events in a time sensitive manner.
Must meet pre-identified deadlines imposed by internal, external, and regulatory requirements.
Application Deadline: This position will remain open until filled; however, applicants will be reviewed as they are received.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is classified in the Management Career Band, Level IV of the Management and Professional Staff Career Framework, and falls under the Management and Professional Salary Structure, Zone E.

To find out more about our competitive salaries and benefits, and why we are a great place to work and learn, please see: www.ucalgary.ca/careersuofc.

About the University of Calgary

The University of Calgary is a leading Canadian university located in the nation's most enterprising city. The university has a clear strategic direction to become one of Canada's top five research universities by 2016, where research and innovative teaching go hand in hand, and where we fully engage the communities we both serve and lead. This strategy is called Eyes High, inspired by the university's Gaelic motto, which translates as 'I will lift up my eyes'. For more information, visit ucalgary.ca.

The University of Calgary respects, appreciates, and encourages diversity.


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The University of Calgary (sometimes abbreviated "The U of C") is a public university in Calgary, Alberta, Canada. The enabling...