Customer Solutions Expert
Shaw Communications 168 reviews - Vancouver, BC

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Shaw’s Inside Sales team based in Vancouver is currently seeking a part-time Customer Solutions Expert to join their team. This position reports directly to the Manager of Inside Sales.

Accountabilities/ Responsibilities:
-Making outbound calls to customers and providing exceptional customer service
-Promote and sell the features, advantages and benefits of Shaw products and services over the phone to potential customers
-Meeting or exceeding individual and team sales targets; track, report and accurately record daily sales results
-Represent Shaw in a positive and professional manner
-Ensure work orders are accurately entered into Cable Base System (CBS)
-Provide accurate and timely feedback to the Inside Sales Team Leaders
-Various other duties as needed

-Grade 12 completion with proven sales and customer service experience
-Previous call center experience and knowledge of Cable Base System (CBS) is an asset
-Proficiency with Microsoft Office (Word, Excel & Outlook) is considered an asset
-A team player with a pleasant personality
-Dedicated to exceptional customer service and satisfaction to our internal and external customers
-Excellent communication skills both verbal and written
-Flexible and able to adapt to a rapidly changing environment
-Ability to work a variety of shifts, including evenings and weekends
-A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal and credit background check.

This is a part-time position with full-time hours available. To apply please email your resume and a brief cover letter to our email address with 'Shaw CSE' in the subject heading or call 604-682-1651 for more information.

About this company
168 reviews
Shaw is a family-oriented, Canadian owned business with over 14,000 employees across the country, providing services to more than 3 million...