Customer Service & Tech Support September
Dependable IT - Hamilton, ON

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Dependable IT – Hamilton, ON
Inbound Customer Service and Tech Help

Customer Service Centre of the Year 2013 – Platinum Award
Jackson Square -- Hamilton, ON

Full Time, in a high volume inbound contact center
Hours of Work: You must be available for rotating schedules between the hours of 7am – 12am, including weekends.
Wages: $13.50/hour + bonus performance incentives with potential to earn an additional $100-$300/month

At DependableIT, we know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.

Position Summary

  • Delivery of exceptional front-line customer service and technical phone support
  • This position offers great opportunity for advancement in a fast paced call centre environment
  • Individuals in this role are to resolve technical issues over the phone regarding Cable Television, High Speed internet and Digital Phone
  • A large majority of our customers are basic users who require patience and strong communication from our team
  • Dependable IT has high expectations regarding our customers’ experience. As a result, there are many incentives in place for individuals who display similar priorities.


  • Customer service experience is a requirement for this role
  • Excellent multitasking skills, advanced PC skills, and a comfort within a technological environment
  • Fluent oral and written communication
  • Call Centre experience an asset

Benefits of working at DependableIT

  • All employees are offered health benefits after 6 months
  • We offer a legitimate work from home opportunity after 3 months
  • Paid training program
  • Career advancement and growth opportunities
  • Fun and enthusiastic work environment

Dependable IT is located in Hamilton’s Jackson Square, easily accessible from Hamilton downtown and the mountain, and the Burlington/Oakville area by city bus or GO train.

Commuting to work? No problem; we’ve got you covered!
After a probationary period of 3 months with acceptable performance, agents may qualify for our @Home work program!!!

How to Apply
If you are interested this position, please go to the link below and complete the online interview in order to be considered for employment:

About this company
Designed with our clients in mind, we are a friendly and professional company that focuses on companies corporate organizational efficiency,...