Customer Service & Sales Representative (Inbound/Outbound)
Planet Energy 20 reviews - Toronto, ON

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Responsibilities will include:

  • Provide optimum customer service by answering inbound calls and responding to customer requests received by telephone, mail, faxes or email.
  • Outbound calling

o Follow up on customer’s enrollment request
o Telesales

  • Retain and Re-enroll customers
  • Maintain call quality by providing accurate information in a timely and professional manner

Required Qualifications:

  • The ideal candidate will be self-motivated and possess a positive attitude
  • Demonstrate a serious commitment to accuracy and quality while meeting goals and deadlines
  • Strong analytical, decision making and organizational skills
  • Strong sales and marketing phone skills
  • Preference given to candidates with sales and call centre experience
  • Must be fluent in English and fluency in more than one language would be an asset (French/Spanish)

About this company
20 reviews