Customer Retention Representative – Household Loyalty Team
Nordia Inc. - Nanaimo, BC

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We are looking for bright, dynamic individuals who love to provide excellent customer service through an approach that encourages loyalty. Supporting Canada’s leading communications company, we offer a sophisticated environment supporting the coolest products, and by dynamic teammates who will encourage you to push your abilities into the future.
As a customer retention representative, you will receive direct calls from our customers regarding TV, home phone and internet services. During these calls, your responsibilities will include:

  • Solving customer concerns in regards to products and services
  • Promoting our client brand and its solutions
  • Create customer loyalty in order to attain a long term relationship with our clients
  • Sales of products and services


  • Solid work history with excellent attendance record
  • Great customer service skills and sales experience
  • Proven negotiation and problem solving skills
  • Ability to overcome objections with ease and de-escalate customers
  • Excellent computer skills, with the ability to multi-task using many computer programs
  • Ability to handle escalated customers in a calm and professional manner
  • Criminal background check

How to apply

  • Online-
  • In person- Nordia 3200 Island Hwy # 83 V9T1W1 Mon-Fri 9:00am-5:00pm

$15.00/hour after training, Full Time & Part Time available, Benefits, RRSP, Bonus plan.