Customer Retention Representative – Household Loyalty Team
Nordia Inc. 114 reviews - Nanaimo, BC

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We are looking for bright, dynamic individuals who love to provide excellent customer service through an approach that encourages loyalty. Supporting Canada’s leading communications company, we offer a sophisticated environment supporting the coolest products, and by dynamic teammates who will encourage you to push your abilities into the future.
As a customer retention representative, you will receive direct calls from our customers regarding TV, home phone and internet services. During these calls, your responsibilities will include:

  • Solving customer concerns in regards to products and services
  • Promoting our client brand and its solutions
  • Create customer loyalty in order to attain a long term relationship with our clients
  • Sales of products and services

Requirements

  • Solid work history with excellent attendance record
  • Great customer service skills and sales experience
  • Proven negotiation and problem solving skills
  • Ability to overcome objections with ease and de-escalate customers
  • Excellent computer skills, with the ability to multi-task using many computer programs
  • Ability to handle escalated customers in a calm and professional manner
  • Criminal background check

How to apply

  • Online- www.nordia.ca
  • In person- Nordia 3200 Island Hwy # 83 V9T1W1 Mon-Fri 9:00am-5:00pm

$15.00/hour after training, Full Time & Part Time available, Benefits, RRSP, Bonus plan.


About this company
114 reviews
Nordia is the fastest growing provider of customer service solutions in Canada and has been an industry leader in the telecommunications...