COMPANY: FedEx Office
POSITION: Customer Consultant
This is an entry level position, predominantly working in the retail zones of the Centre. Under general supervision, this team member is required to perform many functions, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High school level of reading, writing and mathematical ability
Good verbal and written communication skills
GENERAL DUTIES AND RESPONSIBILITIES
This is a representative list of the general duties the Customer Consultant may be asked to perform and is not intended to be all-inclusive
Provides customer service, including understanding customer needs, and being able to satisfy those needs with or without assistance from other team members
Takes customer orders, giving pricing information and performs consultative selling to customers
May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP)
Operates photocopy, binding and other auxiliary equipment
Operates the Point of Sale terminal (POS), handles money and makes change.
Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
Follows instructions of supervisors and assists other team members in performing Centre functions
Perform all other duties as needed or requested
MINIMUM ATTRIBUTES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION
Physical stamina sufficient to stand during entire shift, excluding rest breaks
Physical stamina sufficient to move and lift 55 pound boxes
Ability, on a consistent basis, to communicate effectively with team members and customers
Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure
Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
SCOPE OF SUPERVISION/AUTHORITY
Must follow instructions of supervisors. Authority is limited as directed by supervisors.
We thank all candidates for their resume submission.