CSR
Advantage Personnel - Brantford, ON

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Our Client in the Brantford area is looking for a CSR.

JOB SUMMARY:

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include phone duties, greetings visitors, scheduling, and other clerical duties as directed by the immediate supervisor.

MAJOR DUTIES AND RESPONSIBILITIES:

Primary customer contact / interface.

Ensures customer satisfaction by:

  • Building and preparing loads for picking on a daily basis

- Ability to organize and prioritize according to multiple customer requirements.

  • Schedule shipments with various customers adhering to written customer specific guidelines ensuring accuracy and on-time.
  • Audit and ensure accuracy of completion for loads completed from the warehouse floor.
  • Print and organize completed paperwork for completed loads and file signed and completed copies as loads are picked up.
  • Organize and scheduling inbound receipts as per written guidelines and management instructions.
  • Deal with drivers (sometimes difficult) for both deliveries and pickups and communicating requirements with warehouse management.
  • Review inbound receipts for accuracy and process receipts in a timely manner.
  • Ability to gather and log relevant information into spreadsheets and reports as required.
  • Deal with customer pickups in a professional manner.

. * Must be punctual and reliable.

  • Liaison between other departments in central and eastern Canada to achieve exceptional customer service.
  • Processing all customer orders & receipts
  • Handling “look ups” as required
  • Running stock reports to check for product availability
  • Generating all related paperwork required for customer work orders, special requests
  • Expediting orders as necessary
  • Tracing orders as required
  • Notifying customers of activity concerning their merchandise
  • Following up with other departments to ensure service standards are being met
  • Ensuring proper invoicing of accounts
  • Handling returned merchandise in an efficient manner and assure proper credit is given.
  • Maintains good working relationship with customer responding to all inquiries and complaints. Reports customer feedback to management.
  • Coordinates flow of accurate customs documentation, if required.
  • Gathers necessary claims information for damaged or lost shipments.
  • Provide continuous improvement suggestions.
  • Audit entries
  • Other duties as required.

EDUCATION:

  • Two-year college or one year related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE:

  • 2 years general office experience
  • Good communication skills both written and verbal in both the French and English language.
  • Working knowledge of Microsoft Office including Excel, Internet Explorer and email software.
  • Proven ability to learn and grasp new systems.
  • Previous experience with ERP and WMS (Warehouse Management System) systems is preferred.
  • Good organizational and time management skills.

CORE COMPETENCIES:

Building Partnerships:

  • Focus on the customer - meets customer needs in a timely manner; continually looks for ways to increase customer satisfaction.
  • Team building - works effectively as a member of a team; keeps team members up to date on what is happening.
  • Network - shares ideas, concepts and courses of action

Communication:

  • Expresses ideas clearly and effectively.
  • Strong listening skills - listens to understand; is not judgmental.
  • Conflict resolution - confronts problems openly and works constructively to find common ground.

Knowledge and skills:

  • Track record for good people skills - demonstrates ability to negotiate.
  • Numbers ability - able to work comfortably with numbers.
  • Good keyboarding skills.
  • Organized approach to work.
  • Identifies problems and works to find a solution.
  • Works within bounds of authority.

Organizational effectiveness:

  • Seeks ways to add value to the organization. Has a genuine desire to help people; has respect and empathy for others.
  • Seeks to understand issues and trends.

Please email resume.


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About this company
5 reviews
The Advantage Group recognizes the importance that corporate culture has on productivity and success; that´s why we are a full service...