Colleague Services Agent
The Fairmont Chateau Lake Louise - Lake Louise, AB

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Nestled behind the Famous Chateau Lake Louise is a community of 850 colleagues. As a dynamic member of the Colleague Services Team, this position focuses on ensuring the well-being of the Fairmont Chateau Lake Louise employees and residents. This role has an integral impact on the satisfaction and comfort of residents (our guests) in colleague accommodation. In this role, at the Uniform Facility, you will also meet hundreds of colleagues/guests who just like you are here to have an experience of a lifetime!

Hotel Overview: Nestled on the edge of Alberta’s Lake Louise in the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season recreational paradise that has attracted guests from around the world since 1890. Only a two-hour drive west of Calgary, the property is enveloped by some of the most spectacular scenery on the planet. Facilities include 554 guest rooms, Health Club and Spa, five restaurants, a deli and a lounge. As well, we also have retail shopping, a business centre, horseback riding and canoeing in the Summer, and sleigh rides in the Winter.

Summary of Responsibilities:

Reporting to the Colleague Services Manager , responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Handle telephone and counter inquiries
  • Daily receipt, sorting and organization of clean uniforms
  • Sort and send soiled uniforms to cleaners
  • Supply and exchange staff uniforms
  • Handle staff dry-cleaning and accompanying paperwork
  • Housekeeping duties include vacuuming and/or washing entrance floors and stairwells, walls, doors etc. throughout the public spaces of the staff accommodations
  • Deliver furniture or remove from staff residence rooms
  • Daily pick-up and delivery of dry-cleaning, linen and uniforms
  • Daily pick-up and delivery of staff and hotel mail
  • Carpet cleaning in staff residence
  • Cleaning of vacant units
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
  • Adhere to all environmental policies and programs as required
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
  • Adhere to all environmental policies and programs as required.
  • Other reasonable duties as assigned

Qualifications:

  • Education and previous experience not necessary but considered an asset
  • Mature, enthusiastic and energetic
  • Enjoys working for and helping the public
  • Previous customer service experience an asset
  • Works well with little or no supervision
  • Able to work in a fast paced environment
  • Must be flexible and able to handle a variety of tasks
  • Must be detail oriented and highly organized
  • Must possess and be able to provide a valid Alberta driver's license
  • Up to date driver's abstract free of any serious demerit points
  • Must possess safe work habits with an awareness of safe work procedures regarding hazardous products and chemicals
  • Previous janitorial, housekeeping or similar experience preferred

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Physically demanding job duties - 100% standing, walking, lifting and bending (steel toed boots required)

Subsidized staff accommodation is available

Benefits include: Dental, Vision, Medical and Supplemental Health

Visa Requirements: Applicant must be legally eligible to work in Canada.

Location: This position is located at 111 Lake Louise Drive, Lake Louise, Alberta T0L 1E0

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


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About this company
Nestled on the edge of Alberta’s Lake Louise in the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an...