Catalogue Listing Agent
Arvato Digital Services - Vancouver, BC

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Your challenge:

The Catalogue Listing Agent is an entry-level position reporting to the Senior Director Sales. Primary responsibilities will be supporting the arvato Retail Electronic Distribution (RED) catalogue operations including software publisher/title enrollment process, product content quality assurance and offer creation/submission process.

Job Statement: The Catalogue Listing Agent is an entry-level position reporting to the Senior Director Sales. Primary responsibilities will be supporting the arvato Retail Electronic Distribution (RED) catalogue operations including software publisher/title enrollment process, product content quality assurance and offer creation/submission process.

Catalogue Listing Activity

  • Working with the Catalogue Administrator, the Catalogue Listing Agent will focus on software title on-boarding, content editing and supporting the title publishing process to RED retailer partner eStores and 3rd party websites

Customer Support

  • Provide general support in pre- and post-title enrollment, review of content including product descriptions and images; and product quality assurance (QA)
  • Provide support to customers in uploading/downloading files and license keys
  • Answer email and telephone enquiries
  • Document ‘Frequently Asked Questions’

Contact Management

  • Create and maintain customer contact records in contact database
  • Conduct outbound and follow up calls/emails to software publishers and developers related to product offer creation, quality issues and promotional opportunities

Other Responsibilities:

  • Participation in meetings and conference calls

Your profile:

Knowledge, Skills and Abilities:

  • Previous experience in software industry, retail and ecommerce environments
  • Awareness of software market trends
  • Strong understanding of and proficiency with MS Office suite (Word & Excel primarily), Web services and ACT! (or similar ‘contact management’ software)
  • Strong written communication skills and attention to detail
  • Self-starter with excellent interpersonal and communication skills
  • Ability to work in a team environment
  • Excellent time management skills with the ability to juggle multiple tasks

Qualifications:

  • B.A. in Arts or Business Administration Diploma with sales and marketing focus
  • Qualified candidates may also possess a combination of post-secondary education in business and professional experience in sales, marketing or business development
  • Knowledge of graphic software (Photoshop) an added bonus
  • 1 - 2 years work experience

About our company:

Arvato Digital Services is the leading services organization within the global Bertelsmann group of companies. Arvato Vancouver is an integral part of the North American Global e-Commerce and ESD (Electronic Software Distribution) division. The Vancouver office is the sales, operational and software development centre for all things digital. Providing digital distribution services to leading online retailers like Staples, Office Depot and Tigerdirect; plus delivering turnkey online software eStores for the likes of Intel, Lenovo and ebay; we continue to exceed our customer’s expectations. Software partners include Microsoft, Adobe, Intuit and Symantec plus hundreds of other name brand software publishers. We are looking for a self-starter who wants to enter the digital distribution world and grow along with us.


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