Canada CSR I (Inbound Customer Service) - Risk & Fraud
TSYS Managed Services Canada - Greater Sudbury, ON

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TSYS is a global provider of payment solutions with a diverse landscape of team members, companies, products and services. We serve more than 400 clients in 85 countries around the world. Our Sudbury office is currently accepting applications for: Canada CSR I - Risk

TSYS Managed Services Canada offers a competitive wages. Permanent full time team members are eligible for health benefits, registered savings plan, and stock purchase plan. Interested candidates MUST apply online at: http://jobs.tsys.com/ Job Posting # 90613. Scheduled shifts will be overnight Sunday to Saturday. Shift premium available for working both weekend days or after 3pm. The candidate must be bilingual.

Summary
Receives and responds, via telephone, various customer service requests, inquiries, and problems. May respond by referring cardholder to published materials and/or senior staff. Maintains accurate and complete records of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front-end programs related to the client.

Responsibilities
Under direct supervision, provides the highest level of customer service to cardholders and retail banking customers in a timely manner while maintaining the integrity of the client. Has the ability to handle calls that are basic and routine; refers more complex issues to senior staff. Develops a general understanding of systems and products. Primary function is to assist cardholders and retail banking customers with account requests, inquiries, and problems such as: account balances, fund availability, fund transfers, stop payment orders, account closings, authorizations, name and address updates, and other general account activity. Calls requiring additional assistance are directed to the appropriate area. (i.e. Chargeback and Account Research). Maintains acceptable levels of productivity, quality and adherence standards determined by the Call Center. Attends on-going training sessions to maintain the highest level of understanding of client’s policies and procedures.

Education/Experience
High School diploma or equivalent and 0 to 2 years specialized training/related work experience. Appropriate TSYS experience is preferred.


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