Bilingual Customer Care Specialist
Staples Advantage/ Bureau en Gros - Boucherville, QC

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We are currently looking for 2 Bilingual Customer Care Specialists to answer incoming calls from B2B clients in our Boucherville Head Office.

This is for Staples Advantage the B2B side of Bureau en Gros.

Basic Requirements

Excellent customer service skills
Excellent verbal and written communication skills
Professional telephone manner
Ability to work in a fast-paced environment
Ability to defuse difficult situations resulting in a win-win
Good problem-solving skills
Must be a team player
Ability to multitask
Minimum of one (1) year of customer service experience required
Previous customer contact and sales experience desired
High school education or general education degree (GED) required