Bilingual Cantonese and Mandarin Customer Service Consultant - Toronto
Rogers Communication 59 reviews - Toronto, ON

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ROGERS North York Centre is recruiting Bilingual - Cantonese/Mandarin Customer Service Consultants for our Customer Care Department with a start date of July 16th, 2012. In this role you will be representing Rogers to customers and business partners when they call for service and support. If you are analytical, detail oriented, and enjoy solving problems both imaginatively and resourcefully; you should consider a career with us today!

Primary responsibilities:

Passionately connect and build rapport with a variety of customers and their changing needs;
Right size our customers based on their individual needs and promote appropriate products and services as necessary;
Using customer service tools, systems and training to understand and resolve customer questions and concerns
Building relationships and loyalty with customers via friendly, efficient and high-quality customer service.
Identifying and introducing opportunities for customers to benefit from Rogers products and services, based on their needs and interests.
Completing administrative activates associated with serving customers, including accessing information and documenting transactions details
Continually growing and improving your service skills, supporting business change and learning through progressive training and development programs.
Complete accurate transactions with a sense of urgency and an eye for detail;
Take appropriate action to efficiently resolve issues;
Take accountability to solve issues from beginning to end;
Receive and incorporate feedback to improve personal and business performance;
"Commit to being there" for our customers and share our dedication in striving to deliver world class customer service and first call resolution!


Completed high school diploma or higher;
Speak Cantonese and/or Mandarin AND English
Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand as the call centre is open from 8am-12am 7 days a week, 365 days a year.
Must be punctual and committed to work flexible schedules;
Possess superior multitasking abilities;
Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;
Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment;
Ability to find customer answers quickly and accurately while using multiple resources;
Must be comfortable working in a highly structured, measurable target driven environment.

You should join us because:

We are a Canadian owned and operated company innovative, progressive and ahead of the curve!
We offer you a FULL TIME permanent position;
You will receive fully paid training (mandatory full time attendance during the session);
You will get a competitive starting salary at 29,718.00, an evening premium from 8pm-12am with an additional $1.00/hour; as a Bilingual Customer Service Consultant you will receive a $.75/hour premium; and an excellent bonus program (up to $6,000 per year, based on performance;
You will have access to a wide range of benefits (medical and dental) and the opportunity to participate in a pension plan, a group RRSP and a stock ownership program;
Up to a 50% discount on many products and services after 6 months of service;
We are accessible via TTC; close to the 401; In addition, we have a shuttle bus that can take you to and from Fairview Mall.
We believe in developing our employees - you will have access to a rewarding career with growth opportunities!

Rogers is an Equal Opportunity Employer

The future is exciting and Rogers is leading the way!

Canadians count on Rogers to keep them in touch with those who matter most to them - whether at their desk, on the couch, or on the go. As Canada's telecommunications leader, we keep everyone informed, connected and entertained, with our exciting array of products and services. Our drive to provide the latest and most innovative products ensures that our customers enjoy unmatched convenience, reliability, and flexibility. Rogers continues to set the pace by investing in our networks, platforms, products and people. Are you ready for a high-energy career that feeds your enthusiasm? Join us now.


About this company
59 reviews
Rogers Communications Inc. is a diversified Canadian communications and media company. The Company is engaged in wireless voice and data...