We seek an experienced Store Assistant Manager, preferably from a specialty retail environment, with at least one year in a leadership role that is able to support the development of our store. This individual will also share our belief in, and passion for, offering quality products and an unparalleled toy & book shopping experience.
As the full time Assistant Manager of a busy Mastermind store, you will provide leadership and day to day operations management and coaching for the store team. You will bring your enthusiasm, business understanding & retail management experience to a variety of day, evening and weekend shifts most particularly supporting the critical trading periods.
The primary responsibilities will include contributing as a member of the management team as follows:
Sales and Leadership
Maximize the sales opportunities in the store
Create an exceptional customer service experience
Motivate and coach employees to meet their potential and our customer's needs
Participate in the creation and maintenance of an enticing shopping environment
Participate in the creation of employee schedules and shift zone coverage. Monitor floor coverage throughout the shift
Participate in the training and supervision of staff on relevant store operations including POS procedures, merchandising, inventory handling, loss prevention and safe work practices
In conjunction with the National Support Centre, arrange for repairs and maintenance to keep the premises in top quality condition
A dedicated team player who is able to think on their feet, problem solve and diplomatically address concerns of customers
Excellent oral and written communication skills
Organized, energetic and able to adapt quickly to a fun-filled, fluid environment
Possess good time management skills, able to multi-task and align priorities with company values
Computer literate using MS Office products
We sincerely thank all applicants for their interest in Mastermind; however only those selected for an interview will be contacted.