#801 - Assistant Manager
JOIN THE VAN HEUSEN TEAM! - Mississauga, ON

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Location: Heartland- Mississauga, Ontario

Reports to: Store Manager

Summary:
Responsible for the overall performance of the store and assists Store Manager with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.

OVERALL RESPONSIBILITIES

  • Maximize sales volume.
  • Maintain visual presentation standards that are consistent with division philosophy and direction.
  • Demonstrate effective written and verbal communication skills.
  • Take an active role in networking, recruiting, hiring, training, and developing store associates.
  • Proficient in all operational policies and procedures.
  • Manage time and prioritize tasks.
  • Assume leadership role with Floor Supervisor and Sales Associates.
  • Responsible for all activities with-in the store in the absence of the Store Manager.

CUSTOMER SERVICE / SALES

  • Ensure customer service is the #1 priority
  • Effectively supervise the sales floor to ensure customer / associate awareness at all times.
  • Understand and create awareness of the factors to impact sales volume.

LEADERSHIP

  • Motivate and develop associates to meet store goals / objectives.
  • Clearly delegate activities and follow-up on all direction.
  • Demonstrate teamwork within store and company.
  • Take initiative and use sound judgement.
  • Develop growth potential in associates.
  • Lead by example.

PERSONNEL

  • Demonstrate professional image and conduct.
  • Follow specific divisional dress code policy.
  • Ensure that store staff is treated professionally, courteously and respectfully.
  • Involve and develop staff in accomplishing store goals.
  • Control turnover.
  • Take an active role in own development.
  • Communicate staff concerns to management.
  • Support all company / management decisions.
  • Utilize all training programs / materials effectively.

OPERATIONS

  • Execute and follow-up on all operational policies, procedures and directives.
  • Execute and follow-up on the Inventory Shrinkage Improvement Program.
  • Ensure accuracy in all paperwork.
  • Attend mall / center meetings in the absence of the Store Manager.

VISUAL PRESENTATION

  • Maintain store appearance to reflect division standard.
  • Execute and maintain divisional marketing directives.
  • Interpret and execute floor plans and guidelines.
  • React to sell through and ensure store is well stocked.
  • POS set up is timely and detailed.
  • Execute markdowns and re-merchandise as needed.
  • Have knowledge of the store merchandise.
  • Have knowledge of sales floor and stockroom organization.
  • Keep management informed of all merchandise-related issues.

QUALIFICATIONS:

  • Minimum two years management experience, preferably in a retail clothing environment, or equivalent senior management experience
  • Minimum high school education or equivalent. Bachelor’s degree in business or related field preferred
  • Ability to communicate with customers and store personnel
  • Physical capacity to maneuver around sales floor, stock room, and office, lift heavy objects, stretch, and bend
  • Aptitude with cash register and office computer
  • Willingness to work a flexible schedule to meet the needs of the business, which may require evening, weekend, and holidays shifts.

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