Bilingual Customer Service Travel Assistant
Workplace Safety and Insurance Board - Toronto, ON

With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.

We’ve launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.

Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we’re providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.

The work we do at the WSIB is meaningful and challenging, and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.

Bilingual Customer Service Travel Assistant, Business Service
One (1) Permanent vacancy, Channel Solutions Branch – Toronto, Ontario

The WSIB’s Corporate Services Division is a key partner in the organization’s strategic transformation initiatives with a focus on modernizing. Our Business Services department partners with the Service Delivery teams by providing Administrative support. To help achieve our vision and mandate, we are looking for a good communicator and team player to provide province wide front-line customer service to workers travelling on claim-related business; provide support and guidance to internal WSIB staff and business partners on general travel procedures. You will also be responsible for processing and reconciling vendor/agent invoices and billing statements.

The Bilingual Customer Service Travel Assistant will report to the Manager and will need to be proficient in responding to client enquiries via a telephone queue and email system.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

  • Our Customer Service Travel Assistants provide province wide front-line customer service to workers travelling on claim-related business; provide support and guidance to internal WSIB staff and business partners on general travel procedures.
  • Maintain security of data and travel/taxi warrants
  • Process and reconcile vendor/agent & American Express Bank statements
  • Respond to telephone inquiries from workers, representatives, escorts, treatment agencies and WSIB staff concerning general travel procedures and booking status; refer complex and/or booking problems to Transportation and Reservation Specialist.
  • Perform a variety of administrative and clerical support duties related to transportation and accommodation

PROFESSIONAL REQUIREMENTS AND QUALIFICATIONS
Must be a high school graduate plus have additional specialized courses or certificate program of up to one year or equivalent skills level in the areas of Customer Service and Office Administration.

If you are interested in these current temporary opportunities, I invite you to submit your resume and a cover letter.
As a precondition of employment, the Workplace Safety & Insurance Board will require a prospective candidate to undergo a criminal records name check prior to hire.

To apply for this position, please email a resume and covering letter in a single MSWord or PDF document to careers@ wsib.on.ca by August 31, 2014, indicating “Bilingual CSTA and your name” in the subject line. Alternatively, applications can also be submitted through LinkedIn.
We appreciate the interest of all candidates, but only those selected for an interview will be contacted.


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