Dispatcher - Utilities
multiVIEW Locates Inc. - Mississauga, ON

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Role Description

Reporting to the Operations Manager, and closely with the Field Supervisors, Dispatchers organize projects and coordinate field staff and equipment.

Duties & Responsibilities:

  • Maintain the master work schedule, including the assignment of people and equipment to projects
  • Forecast and track field staff availability
  • Track the mix of field staff skillsets (e.g GEO, GPR etc) and identify skill mix issues in planning
  • Check field staff timesheets against work instructions and time standards and enter into the system
  • Communicate schedule and work assignments to field staff
  • Ensure work instructions and equipment are available each day
  • Ensure the fleet is available, tracking and recording the fleet maintenance schedule and availability and directing for maintenance/repair as needed
  • Ensure equipment is available for jobs, tracking and recording equipment and directing for repair as required
  • Deal with scheduling issues and conflicts as they arise internally and with clients
  • Encourage and respond to repeat and/or simple locating requests; providing rates and quotations and entering the order into the system
  • Coordinate records and utility locates for customers
  • Coordinate records and utility locates to support multiVIEW projects
  • Process sales orders into the system
  • Compile work packages defined by the Project Managers and others to provide tasking instructions for the operations team
  • Collect and enter into a database sub-surface data from other sources
  • Arranging for permits
  • General office administrative tasks
  • Other duties as assigned.

Skills & Qualifications:

  • High school diploma required
  • 2-3 years’ experience working in a dispatching role
  • Strong customer service skills especially by phone
  • Well organized and calm under pressure
  • Collaborative team player
  • Self-starting and able to act with little supervision