Bilingual Global Support Representative
iVedha - Toronto, ON

Global Support Representative - must be fluent (written and spoken) in Spanish
iVedha – Toronto, ON
Job Responsibilities

  • Support our customers by email and phone with their inquiries on a day‐to‐day basis
  • Manage customer expectations appropriately and always follow up on promises and time

commitments

  • Accurately log all customer communications in our support ticket tracking tool
  • Understand customer business processes and software system processes and their

relationships

  • Complete regular tasks for customers such as report creation
  • Ensure reported defects are thoroughly tested, replicated and documented
  • Work closely with our development support team to ensure incidents are resolved timely and within SLA’s
  • Update internal and customer facing knowledge base with new support articles, videos and training material
  • Able to occasionally travel and visit our customers

Qualifications

  • Understands the concept of providing an excellent customer experience
  • Be eager to build a strong rapport with our customers and their employees
  • Be friendly, empathetic, patient and personable even under stressful circumstances
  • Have outstanding written and verbal communication skills
  • Can exercise the “Three T’s” (Thinking, Talking, Typing)
  • Show a strong ability to solve problems creatively, and systematically
  • Demonstrate great attention to detail, and be an organized thinker
  • Excellent communication skills (written and verbal) (a must)
  • Strong technical, software, internet experience (a must)
  • Available for rotational on-call After Hours Support
  • 3+ years of customer/technical service experience

Additional Assets (Nice to have)

  • Knowledge of relational databases, SQL, Microsoft Excel
  • Experience in supply‐chain, EDI, logistics, manufacturing or packaging
  • Multilingual (French, Chinese or Portuguese)

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» Apply Now

Please review all application instructions before applying.


About this company
iVedha Inc. is an information technology services provider and solutions integrator. We help our clients optimize their business through...