Bilingual Global Support Representative
iVedha - Toronto, ON

Global Support Representative - must be fluent (written and spoken) in Spanish
iVedha – Toronto, ON
Job Responsibilities

  • Support our customers by email and phone with their inquiries on a day‐to‐day basis
  • Manage customer expectations appropriately and always follow up on promises and time


  • Accurately log all customer communications in our support ticket tracking tool
  • Understand customer business processes and software system processes and their


  • Complete regular tasks for customers such as report creation
  • Ensure reported defects are thoroughly tested, replicated and documented
  • Work closely with our development support team to ensure incidents are resolved timely and within SLA’s
  • Update internal and customer facing knowledge base with new support articles, videos and training material
  • Able to occasionally travel and visit our customers


  • Understands the concept of providing an excellent customer experience
  • Be eager to build a strong rapport with our customers and their employees
  • Be friendly, empathetic, patient and personable even under stressful circumstances
  • Have outstanding written and verbal communication skills
  • Can exercise the “Three T’s” (Thinking, Talking, Typing)
  • Show a strong ability to solve problems creatively, and systematically
  • Demonstrate great attention to detail, and be an organized thinker
  • Excellent communication skills (written and verbal) (a must)
  • Strong technical, software, internet experience (a must)
  • Available for rotational on-call After Hours Support
  • 3+ years of customer/technical service experience

Additional Assets (Nice to have)

  • Knowledge of relational databases, SQL, Microsoft Excel
  • Experience in supply‐chain, EDI, logistics, manufacturing or packaging
  • Multilingual (French, Chinese or Portuguese)

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Please review all application instructions before applying.

About this company
iVedha Inc. is an information technology services provider and solutions integrator. We help our clients optimize their business through...