Customer Service Associate
canfitpro - Toronto, ON

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Job Summary

As a canfitpro customer service associate you will be responsible for answering incoming calls to register participants, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. In addition, you will be working with canfitpro’s CRM system to accurately process all registrations. You must enjoy helping people, have a tactful manner and have a good memory. Having to quickly recall product details, policies and procedures are part of our fast paced environment. As a customer service associate you will also be making outbound calls to our members. You must possess schedule flexibility and be available to work approximately 25 hours a week between 9:30am to 6:00pm Monday to Friday with the potential for additional hours during peak times and . Customer service representatives are required to attend a three week comprehensive paid training before beginning work.

Summary of Duties and Responsibilities:

  • Exemplary written and verbal communication skills
  • Responsible for all incoming and outgoing calls
  • Developing a strong understanding of canfitpro’s certifications and conferences, and be able to accurately respond to customers requests received by phone.
  • Accurately and efficiently process registrations and requests for refunds
  • Research and resolve customer related issues in a timely and professional manner
  • Outbound calling from call initiation to generating orders
  • Maintain customer account information and closing orders
  • Regular follow-ups with members and/or potential members and suppliers
  • Utilize the CRM system and/or other resources to obtain accurate member information when needed
  • Perform other office duties as required

Qualifications

Education

  • A high school diploma and/or some university or college education

Knowledge, Skills and Abilities

  • Strong command of the English language
  • Strong Data Entry skills
  • Strong communication and interpersonal skills with an end goal of providing outstanding customer service
  • Ability to work independently and as part of a team
  • Ability to multi-task and respond to changing priorities and seasonal surges in workload
  • Demonstrate professionalism at all times
  • Ensure security of information in all matters

Required proficiency in the use of computers

  • Microsoft Office (Word, Excel, Access, Outlook)
  • Internet

Experience

  • Sales experience an asset

Indeed - 21 months ago - save job