Customer Service - Property Leasing Agent
avenue living - Lethbridge, AB

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Customer Service Agent – Real Estate Property Management

Description:
avenue living, a fast-paced, fast-growing owner and operator of apartment buildings in Western Canada, is seeking a Customer Service Agent to join our team. Backed by our entrepreneurial spirit, passion and commitment to great customer service and satisfaction, we have acquired a portfolio in excess of 2300 apartments since our inception in 2006 and are continuing with this aggressive growth plan. To support this growth we are seeking to welcome the right candidate into our family. Our people are our unique business advantage.

If you are a highly-motivated individual with solid background and relevant experience looking for a rewarding and challenging opportunity in the Real Estate industry, we invite you to join our team.

We are a leading provider of multifamily housing with apartment units located throughout Edmonton Alberta and we are seeking dynamic, self-starters! This position is responsible for showing suites to prospective tenants and completing all required administrative tasks in order to maintain full occupancy in our apartment buildings. As well, this position is responsible for the general support of the regional and provincial leadership team. This could include a wide variety of duties ranging from office support to cleaning. Strong tenant relation skills, a passion for customer service and sales skills are required as is flexibility and team work.

What we offer:
Very competitive salary
Performance bonus structure
Competitive Health Benefits package
A leadership team dedicated to every employee’s development and success
Challenging team work environment
Exciting opportunities in a dynamic and rapidly-expanding company
Opportunities for career growth and progression within the company
Car allowance

Key Responsibilities:
Successfully screen prospective tenants
Show suits and actively close prospective tenants turning them into new avenue living tenants
Strive to maintain an occupancy rate of 100% for the properties in region
Negotiate or approve rental or lease of properties on behalf of avenue living
Ensure terms of lease agreements are enforced
Trouble shoot with Regional Manager and Provincial Director when issues arise and vacancy rates start to increase.
Collect and deposit rents in an effective and timely fashion
Enter information into the MRI operation management software in a timely fashion
Respond quickly and appropriately to emergency or trouble calls from Customers

Qualifications:
Multi-tasking skills
Advanced Computer skills
Verbal Communication skills
Organization and Efficiency skills
Conflict Resolution skills
Must have Valid Drivers’ License
Willing to travel to a variety of properties
The successful candidates will be bondable, reliable, and highly professional with a strong work ethic. Working weekends at times is required.

Required Knowledge, Skills and Abilities:
Motivated by working in a self-directed work environment
Passionate about real estate and the ability to close deals quickly
Ability to manage projects independently
Must thrive in a fast-paced environment
Ability to prioritize and manage multiple situations and deadlines simultaneously
Must appropriately manage confidential and sensitive information
Ability to communicate clearly and concisely, both orally and in writing
Strong problem-solving skills
Strong interpersonal skills and knowledge of supervisory practices and procedures
A clear Criminal Background Check will need to be provided if hired

Summary of Professional Experience Required:

  • Experience in the property management industry preferred, or
  • Relevant Customer Service experience required
  • ARM certification is a definite asset
  • Customer service experience (3+ years)
  • High school or GED is a requirement

Our people are our unique business advantage… through avenue living’s approach is to allow each location operating essentially as its own business, which permits our people to work with the customers’ best interests in mind and provide dedicated, location specific customer service. Our people share in our success…avenue living is on the verge of celebrating our 2500 door milestone! We are still growing…

Our commitment is to our people…because it is our people that decide our direction through hard work, a passion for customer service and always keeping in mind that we are part of a team. Together we succeed.

If you are ready to join a dynamic, growth-oriented company:
APPLY TODAY

Apply online or by email to the email noted and state the title and location of the position you are applying for. There is no end date for this posting, we will keep looking for the very best candidate to join the avenue living family.

***Only those candidates determined to be fully qualified for the position noted above will be contacted for interviews.

avenue living is an equal opportunity employer and encourages applications from all qualified individuals. avenue livings hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. avenue living does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.


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