Bilingual Customer Service (Former Employee), toronto, on – September 5, 2014
Cons: everything you can imagine that can go wrong, goes wrong!
worst job ever
non professional management poor training favoritism weird break schedule(can work up to 5 hours before 1st break) short on staff resulting in irritation of customers and pressure on CSR having to lie to customers. immorality- no one cares about what claimants have gone through or expecting,as long as you clock in and out,that is all – more... that matters. Not afraid to fire someone who has worked for them for 10+ years just so they can hire someone whom they'll pay less. – less
Business Process Analyst (Former Employee), Schaumburg, IL – August 28, 2014
Pros: friendly co-workers.
My day involved producing monthly Internal Control reports. This was completed by receiving information from senior department to verify the transaction completed within controls established. In addition, I processed a weekly over 90's spreadsheet to reflect the status of the work performed by the staff of 30+ account reps. I was respected by the co-workers. – more... The most enjoyable part of the job was the detail and accuracy of the reports when completed. – less
Jr Network Engineer (Former Employee), Jacksonville, FL – August 8, 2014
Installed, support and maintain PC hardware including desktops, notebooks, monitors, printers, and audiovisual equipment to FAA employees. Responsible for network backups, restores, daily administrative work on server 2004 to aid Network Administrator, antivirus, administration, setup user email, voicemail, troubleshoot user problems both remotely and – more... locally. Provided helpdesk an on call support Installing operating system and application patches using PatchLink. Ensuring the application and operating system level security hardening implementation done as per security policy. – less
Account Executive (Former Employee), Ciudad de México, DIF – July 30, 2014
Providing support to Ford Motor Company to consolidate and increase sales volume through implementing sales strategies related to automobile insurance (Ford Insure). Ensuring that new policies, renewals, cancellations, endorsements and collections are issued in a timely manner, working with AON as a broker. Preparing Balanced Scorecard and Output – more... reports. Managing the logistics of getting advertising material for dealerships. – less
Customer Care Professional (Former Employee), Colorado Springs, Colorado – July 27, 2014
Pros: one hour lunch
Cons: management, training, expectations
Call Center in Colorado Springs, the managers are very unprofessional, they are not helpful when difficult situations arise, they rather talk bad about co-workers. You will work with different departments through the call center and come across another team member who gives you attitude and have to deal with negativity throughout. This place is constantly – more... hiring due to unprofessional management and employees. There is no room for advancement unless you have been here many years and still want to put up with everyone there. The call center offers on call and non call, very small call center, micromanaged, good luck getting time off or you'll get written up quicker than ever. The more you call the coach line for assistance they'll tell you, shouldnt you know this by now.. instead answering your questions. Overall I never experienced professionalism, even as I sat quietly in my cubicle doing my job, I got to hear how bad this co worker was and that worker was from management. – less
Unfair Management is the worst,200+pendings,30-50 new claims/month,deductible/Medical Benefits suck
Claims handler (Former Employee), Parsippany,Owings Mills,Philadelphia/Pittsburgh – June 26, 2014
That is the managers are pressured to continually locate the weakest employee in performance, trump up charges for lack of performance and fire them. The good managers will resign if they don't want to backstab, the lowlifes will fulfill the objectives to save their own tushes.. It is impossible to meet expectations. The problem is that the employee – more... could be a "10" but management is doing this anyway every quarterly review. File loads in claims are astronomically high, usually over 200+ claims and you are micromanaged and scrutinized on everything with no consideration or fairness given. Lack of respect, harassment and constant backstabbing by some managers leave you drained..If you have a college degree then get lectured by the manager who does this. Underwriting and Risk Management complain the same problems about management.
Mass layoffs are just about yearly along with multiple firings every year. HR doesn't do anything to help and they try to scare you into not getting an attorney and giving up. This company will harass you continually and load you between 30-50 claims a month!! Lots of stress claims filed.
Medical benefits are high deductibles where you spend thousands of dollars before the company begins paying one dollar and its done paying a percentage...
DO NOT GO HERE!!!!, UNLESS YOU WANT TO GET MASSIVLY OVERWORKED AND DUMPED ON, HARASSED, SCAPE-GOATED FOR THE IRRESPONSIBILITY OF THE COMPANY AND EVENTUALLY FIRED!!! IF YOU MAKE IT 6 MONTH, YOU WILL BE BURNT OUT AND HAVE BEEN BEATEN ON.,
ALL OTHER POSITIVE ADS ARE CREATED BY MANAGEMENT POSING TO BE AN UNDERLING AND/OR BROWN NOSERS. – less
Migrate millions of insurance records from SQL Server to HBase. And get the demographic data and customer preference using Pig. Summarized the findings with recommendations to improve customer segmentation and targeting
Underwriting Service Specialist (Current Employee), Chicago, IL – May 7, 2014
Cons: management, no advancement opportunities
Overall, this is a good company to work for. The pay and benefits are sufficient, but there is no organization within the company and no training programs. It's sink or swim.
Employees are overworked and stressed with little or no recognition for their efforts. Management is horrible. It's a hierarchy of favoritism. If you are not liked, then you pretty – more... much are getting no where within the company.
Once you get into a position, there is no room for advancement, especially if you do your job very well. Internal postings are usually blocked by the manager. The only way to get a higher position with more pay is to look outside of the company. – less
Pros: global company with opportunities to oexplore abroad & other avenues
Cons: we sometimes become a stat & rthe personal focus & contribution is lost
Very busy with some members of staff having too much to deal with in a day. I learned the Insurer side of the business & how to rate risks. Management in any organisation can work with you or against you, however, a winning recipe is always one where a consensus is achieved & everybody strives towards the same meaningful goals. Co-workers are an integral – more... part of the job & we need to respect each person as an individual & work harmoniously together. The hardest part of the job is to maintain an even balance between business & personal life. I tend to continue working after hours especially on the Blackberry. The most enjoyable part of the job is working with people & developing new relationships & cementing existing ones. – less