COLLECTION SPECIALIST, Chelmsford, MA - 6 September 2017
A typical day could differ depending on whether it was month end or quarter end, however it typically started reviewing credit hold reports and contacting customers on delinquent accounts. I learned how to more effectively deal with difficult customers and resolve any outstanding issues. Management was supportive and willing to jump in and assist if needed. The hardest part was having to put delinquent customers on hold and not releasing desperately needed equipment but we gave them the option to prepay. The most enjoyable part was working with sales, team members and other departments.