Customer Service (Former Employee) – Toronto, ON – 25 March 2017
The most enjoyable part of the job is meeting and also exceeding my sales targets. I enjoyed training and interacting with my co-workers. I enjoyed working with my team leaders as well. I also enjoyed the opportunity to attend training sessions to improve my skills.
Annoying Immature Management Trying to School Employees
Telemarketer (Current Employee) – Scarborough, ON – 9 March 2017
Very unprofessional TLs/Management. Always nosey and trying to get into peoples' personal lives. If you want freedom turn back now! because apparently this is a boot camp where you cannot turn your chair to sit comfortably, turn your head to look at the window, and also cannot talk to your co workers when you have NO CALLS. These people expect so much from their underpaid employees when they themselves do not behave professionally and always so demanding of SALES. Not only that they expect their employees to always make up their hours even if they are eligible to take personal days. The tone is always condescending and the atmosphere is just very unappealing.. also I heard they have now increased the hours.
Rogers Agent (Former Employee) – North Bay, ON – 16 December 2016
Telemarketing is not something that I am good in. I do not do very well in upsales, to customers who just got new phones.
hours were 11am to 9pm, i learned that it was not the right job for me, management was great, my co workers were amazing people, hardest part of my job was to try and up sell to customers who did not want any changes, helping some customers fix any issues was the best part of the day.
Sales Associate (Former Employee) – Scarborough, ON – 30 June 2016
I finished working there on Friday, June 24. I was supposed to be paid on June 30. I've now been given "the runaround" with regard to my pay; they told me that there was some "generalized problem" with the banking system, and that people were being paid "sporadically." My bank has denied that this was the case. Now, I'm immediately sent to voice mail whenever I try to contact my former supervisor. The moral of the story? Don't trust telemarketing.
N/A (Former Employee) – Scarborough, ON – 6 May 2016
This company posts job postings almost every week if not everyday. If you try to apply they don't ever contact you. I think there just looking for people who they can hire for free literally.
What company who doesn't have a high turnover posts everyday or every week you tell me.
They won't hire anyone with experience because then they can't fire you. If you have no experience and they hire you. They expect you to know everything without training you. Once you can't get sales in first week your fired.
That's why they post out here all the time. Stay away from this company as if you do stay longer than a week you'll be lucky to last 6 months not more.
If a real job and don't waste your time applying to this company or you'll regret it trust me.
Agent (Former Employee) – Scarborough, ON – 26 November 2015
I loved working for this company but my manager was very mean and rude . The pay was okay as well but it's a outbound call centre and it was a lot of pressure to get sales and if you didn't meet the sales requirement it caused you to lose hours .
Call Centre Representative (Former Employee) – Toronto, ON – 11 November 2015
On a typical day at Zedd, I log in to the system and get ready to make outbound calls to Rogers customers. Main priority in contacting previous/current/ and non rogers customers is to present new rogers products, right size their rogers service to match their current and future needs, and provide new services as well. The most difficult part is trying to satisfy Irate customers in order for them to stay and continue to use rogers services. The most enjoyable part I would say is meeting new people and learning how to market products and services based on customers needs and interests.Providing the right product and service to the right customer is the key role in maintaining a strong customer satisfaction.
learning new marketing strategies based on customer feedback
Customer Service Agent (Current Employee) – Scarborough – 14 September 2015
Talking to people about their billing and what there paying for with on their account. I learn how to adapt to different personality when talking to different people. Management can be helpful at times but not most a lot. My co-workers are the best and I can't ask for more for them. The hardest part is making your required sales numbers for the day. The most enjoyable part is knowing I have made someone day better by just calling there phone when they really wanted someone to talk to.
Staff at Zedd Customer Solutions have excellent comradery, and provide mutual support to improve professional development.
Telesales Representative (Former Employee) – Scarborough, ON – 14 September 2015
Worked alongside a team of twenty telesales representatives to contact existing Rogers Communication clientèle residing in the Atlantic regions to up-sell and cross-sell Rogers products and services. The company provided several initiatives to make employees feel comfortable and welcomed, while enforcing continuous professional development.