Sales Associate (Former Employee), Toronto, ON – August 12, 2014
If you like to be treated with disrespect and talked to like a 4 year old, if you like to perform 2 people's duties during any given shift getting paid minimum wage with zero recognition and appreciation, and if you like to have a manager call you 5 times a week changing your schedule on you, then Zara is the perfect place to work. -- Extremely rude – more... and unprofessional management. They probably think minimum wage employees should only get minimum or no respect. They put you right on the spot with very little training and ask questions like "how come you're not doing this or that" like you're an idiot. One time I had to go to the washroom after 3 hours of doing stock and helping customers nonstop, the manager asked through the walkie "where are you" as if I had been missing for days, and after I informed her that I was just using the washroom real quick, she actually said "hurry and come back up here okay". Ridiculous.
-- Extremely heavy workload. They are always understaff. Of course I understand this--it's all about the bottom line. But don't blame me for not finishing the work when you just simply don't have enough manpower. Basically they expect you to know everything inside out in your second week and be able to check 250 items in stock, replenish all the items on the sales floor with perfect sizing and folding, serving 10+ demanding customers, and still do cash register in ONE HOUR. That is just humanly impossible. Oh and they never forget to make you feel incompetent when you don't complete the tasks or ask questions. "Why haven't you finished so and so yet" is asked every other hour during your shift.
-- Hazardous stockrooms. Very crowded with clothes, hangers, poles, hooks, boxes and everything in between right in your way. It's ok if it's just a stockroom, but you actually have to work heavy ladders and stools to get clothes. It becomes impossible to maneuver the tools at times. It's a huge accident waiting to happen.
-- Completely incompetent managers. Other than being rude and unprofessional, they also can't figure out something basic like scheduling. Your shifts change all the time, which is ok, I understand, it's retail, it's to be expected. But when they cancel your morning shift (meaning it's erased on the hand written schedule sheet) the day before, and call you at 7:05 the next morning asking "how come you're not at work", that's just not acceptable. Apparently, the managers haven't figured out a way to communicate with each other. They also miscounted my hours worked. I was underpaid by 8 hours during one pay period! Thank god I logged all my hours and checked my paycheque thoroughly. I didn't sign up to volunteer, definitely not for a place like this.
The list can go on and on, and mind you, I was there only for 3 weeks. Those unpleasant incidents all happened in just 3 weeks, part time! I refused to take such treatment, not for $10.50/HR. NO. I'm still kicking myself for not having quit sooner. 3 weeks is too long in such abusive work environment. If you can find another minimum wage job, RUN! – less
Sales Associate/ Cashier (Former Employee), Pasadena – July 15, 2014
Pros: friendly staff
Cons: management kept changing
My typical day at Zara would vary due to the various duties needed at the store. As a cashier I learned how to multi-task with customers as well as administrative duties such as filing paperwork. Being on the sales floor I learned how to help various customers in a timely manner. Handling restock every 30 minutes was one of my favorite duties because – more... I was able to work in a fast pace environment. – less
Shoes responsible (Former Employee), Oxford Circus – July 13, 2014
Receiving daily shoes delivery (50 to 60 boxes with 60 pairs each). Changing prices coming from Spain, working with visuals following the collection. Commerciality and reports follow up. Customer service, Overstock, managing small team 2-3 people.
Customer Assistant (Former Employee), ENG – July 3, 2014
Pros: discount on products
Cons: long hours
A typical day is very busy especially on the weekends, I learned very good customer service skills however the co-workers can be critical.The hardest part of the job is having to pick up after customers and the most enjoyable part is working along side clothes.
Product Leader/Former Keyholder (Current Employee), New York, NY – June 24, 2014
Zara has been a great experience, I've learned from my managers and co-workers and continue to learn. There's so many things to do that one is always running around and the time flies by. As a manger, it was a great feeling to see yourself getting more and more comfortable and better at running a store, let alone a store on 5th ave. The team I had the – more... pleasure to work with were very quick to complete each and every task. As a product leader, the attention to detail in product and rotation and sales gave me the confidence to become better at what I do. Overall, this is a great company and amazing experience in which I learned many things. – less
Sales Associate (Current Employee), Philadelphia, PA – June 24, 2014
If you are looking to learn about high fashion, Zara will teach you everything. Zara is a european company that developed into a fast fashion empire that always produce new merchandise weekly. The management will allow you to grow with the company if you are willing and capable of that growth.
Sales Assistant and VM (Former Employee), Malaga – May 30, 2014
With over 11 years of professional experience in retail, I can say that the key ingredient in my career is that I always view the shopping experience from the customers' point of view. I have worked in luxury goods, high street fashion, personal shopping and finally sports fashion and goods. My experience has been so far in 3 countries that have a big – more... reputation in retail (Spain, London, UK and Dubai, UAE). My aspiration is to continue this tradition with more brands covering a wider range of responsibilities. – less
Sales Assistant, Zara (Former Employee), London, ENG – May 19, 2014
is hardwork everyday while meeting and dealing with a diversity of people either your team and customers. You learn how to organise your section while following the merchandising procedures. The most enjoyable part of the job are the parties with your team.
sale assistant (Former Employee), London – May 17, 2014
Fashion industry is another side of art, so it is very important HOW you approach people ( customers and colleagues) how much you get involved and do your work. In this domain you need to be spontaneous and you have to be flexible, to understand customers needs and being able to provide best service for your future clients. Having contact with lots – more... of people and being very communicative didn't create for me any problems but contrary- my positive energy and attitude made others reflect to their behaviour and do things better. – less