mens wear was easy going and the employees were nice and fun
Sale Associate / Cashier (Former Employee) – Toronto, ON – 20 January 2018
It depends if you work in mens wear or womens wear, and the kind of managers you have. My department was great and I worked in mens wear, queen street. Both my managers were very understanding and caring. But I can't say the same for the other department. I got the dumbest write ups. I've been working in retail for 6 years now and the only write ups I've ever received were from the women's wear managers. (This would also only happen when my men's wear managers weren't working that day) Apart from that, I was able to strengthen my people skills and even be able to give out styling advice which was a lot of fun.
Sales Associate (Current Employee) – Burlington, ON – 11 September 2017
The most enjoyable part being a sales associate is the employees you work with also great discounts and you'll learn to have a sense of fashion. What makes the job difficult is dealing with customers who are impatient and the odd time rude. Working at the Burlington location, management is fantastic, especially with student schedules.
Sales Associate/Cashier (Former Employee) – North York, ON – 5 September 2017
Only resigned because I was travelling for over a month. Loved my co-workers, my managers were easy to talk to, the overall atmosphere was great, and the hours weren't so bad.
I usually opened. Usually with full-timers. Clean up, organize the cash desk, open cash, make sure the floor is clean, then have morning meeting with the team that morning. Theyd discuss how the store has been doing, managers communicate to the staff about what needs to be done that day. Morning meetings are great because they prepare the staff for the day.
Closing was a lot more fun than opening because I'm working with part-timers/students my age. Closing cash and making sure the floor is clean.
During the day, the most stressful part is making sure the floor is clean (running fits) while helping out customers especially during Sale. As a cashier, you'd have to deal with a lot of customer complaints.
Great training ground. Great first job.
co-workers, great atmosphere, ok discount
Long hours during sale, short hours during the slow months, head office is intimidating, they should change the music, the two-week vacation rule
Sales/Stock Associate (Former Employee) – Mississauga, ON – 29 May 2017
Overall working at Zara made me never want to set foot in the store again. Management at the time was very unorganized and made it seem like it was ones own fault. They treat their employees like trash always talking down being very condescending and rude when you didn't even deserve it. The store was always very messy and chaotic as well as long overdue for a renovation. Clean up was a nightmare although this was the customers fault because they would just throw things all over the place and their wasnt enough presence on the floor to deal with these matters until close. the most enjoyable part was that I met some truly friendly people but I also met all sorts of liars and people that would smile at you and steal your employee card, as well as $25 christmas cards.
Sales Associate (Former Employee) – Toronto, ON – 25 May 2017
Ok place to start in retail...truck days felt like slavery days especially considering the mall didn't turn the a/c on till the mall opened so imagine doing truck in a hot store especially during the summer. The amount of work that has to be put in for the dollas they pay you I don't think is worth it. Their thing is you don't question the managers which I don't think is right cause sometimes the managers don't even know what they're doing and they like to pick and choose who they want to be nice to and if they don't like you good luck! They ask you to do a million things at once like your a robot or something.
Customer Service Representative (Former Employee) – Mississauga, ON – 19 May 2017
Management was always all over the place making it very hard to work there. The managers were always snobby and full of themselves. Always blamed everyone else for their mistakes. Very judgemental and there was lots of gossip.
Interesting working environment with interesting people.
Sales Associate (Former Employee) – Ottawa, ON – 7 May 2017
I worked at ZARA for over a year and in that year had no problems with management staff, although some of the managers are very stuck up and arrogant. I did not enjoy the management staffs attitude towards their employees but the one redeeming quality of working at ZARA was that you got to work with people that are like minded. A lot of ZARA employees are into high/fast fashion and you can really learn a lot from them. While working there you don't really have to push any sort of customer service, you can just let them do their thing and not nag them which is something a lot of people have come to appreciate.
Assistant Department Manager (Former Employee) – Toronto, ON – 16 April 2017
fast paced - don't expect to grow in your customer service skills - management's main concern is reaching store $$ goals. Not bad overall, if you are interested in working in retail, Zara is not a bad place to start.
Sales Associate (Former Employee) – Yorkdale Toronto – 2 April 2017
Very diverse, the workers are fun and easy to get along with. Management needs to improve by A LOT! It's like they expect you to put work before your health and family. Strict uniform policy. You have to have very high patience, especially at the Yorkdale location because the costumers you get there are past disrespectful. Have to be okay with running upstairs and downstairs to get merchandise from back stock for customers, especially if you are a runner, and staying on your feet for long hours. Despite management and the uniform, the hours were good and your co's help you make it through the day.