Cashier and Customer Service (Former Employee) – North York, ON – 10 November 2017
Working at Zara was an eye opener to a working in a high pace high volume environment in the customer service industry. Zara has taught me how to work under pressure in difficult situations while maintaining a professional work environment.
Sales/Stock Associate (Former Employee) – Mississauga, ON – 29 May 2017
Overall working at Zara made me never want to set foot in the store again. Management at the time was very unorganized and made it seem like it was ones own fault. They treat their employees like trash always talking down being very condescending and rude when you didn't even deserve it. The store was always very messy and chaotic as well as long overdue for a renovation. Clean up was a nightmare although this was the customers fault because they would just throw things all over the place and their wasnt enough presence on the floor to deal with these matters until close. the most enjoyable part was that I met some truly friendly people but I also met all sorts of liars and people that would smile at you and steal your employee card, as well as $25 christmas cards.
Sales Associate (Former Employee) – Toronto, ON – 25 May 2017
Ok place to start in retail...truck days felt like slavery days especially considering the mall didn't turn the a/c on till the mall opened so imagine doing truck in a hot store especially during the summer. The amount of work that has to be put in for the dollas they pay you I don't think is worth it. Their thing is you don't question the managers which I don't think is right cause sometimes the managers don't even know what they're doing and they like to pick and choose who they want to be nice to and if they don't like you good luck! They ask you to do a million things at once like your a robot or something.
Customer Service Representative (Former Employee) – Mississauga, ON – 19 May 2017
Management was always all over the place making it very hard to work there. The managers were always snobby and full of themselves. Always blamed everyone else for their mistakes. Very judgemental and there was lots of gossip.
Interesting working environment with interesting people.
Sales Associate (Former Employee) – Ottawa, ON – 7 May 2017
I worked at ZARA for over a year and in that year had no problems with management staff, although some of the managers are very stuck up and arrogant. I did not enjoy the management staffs attitude towards their employees but the one redeeming quality of working at ZARA was that you got to work with people that are like minded. A lot of ZARA employees are into high/fast fashion and you can really learn a lot from them. While working there you don't really have to push any sort of customer service, you can just let them do their thing and not nag them which is something a lot of people have come to appreciate.
Assistant Department Manager (Former Employee) – Toronto, ON – 16 April 2017
fast paced - don't expect to grow in your customer service skills - management's main concern is reaching store $$ goals. Not bad overall, if you are interested in working in retail, Zara is not a bad place to start.
Sales Associate (Former Employee) – Yorkdale Toronto – 2 April 2017
Very diverse, the workers are fun and easy to get along with. Management needs to improve by A LOT! It's like they expect you to put work before your health and family. Strict uniform policy. You have to have very high patience, especially at the Yorkdale location because the costumers you get there are past disrespectful. Have to be okay with running upstairs and downstairs to get merchandise from back stock for customers, especially if you are a runner, and staying on your feet for long hours. Despite management and the uniform, the hours were good and your co's help you make it through the day.
Department Manager (Former Employee) – Mississauga, ON – 3 March 2017
ZARA is definitely a place where your success is measured by your actions. That is what the company like to promote, to which they are right. What they fail to mention is just what you actually have to do to complete those actions. As a salary based job, they like to ensure that you are up to your eye balls with work, that is at times, impossible to fit into a 8 hour work day. Not to mention the closing times and opening times that you have to abide by. The work culture is either you survive or not, regardless of how little training you got. And the worst part of it all, is that the company indulges in intimidating their staff, making them feel inferior, and setting extremely unattainable goals and expectations.
Definitely not a job for the masses. But there are a select percent that do like this work environment. And to those I say, best of luck.
Exsessive work hours, bad management, little training, extensive work
Department/Senior Cashier (Current Employee) – Edmonton, AB – 23 February 2017
I have been employed at ZARA for a few years, and there has not been a day where I've despised working there. All the employees and management generally get along - fairly good communication on a day to day basis. When an employee is unsure of a task, they are able to ask a fellow coworker for help. Shifts fly by as both a cashier and a sales associate on a busy day. We're able to talk to a wide variety of customers. Saying this, we also learn to deal with difficult customers. At the end of the day, everyone works together to get the store clean and all our tasks done.
Positive work environment with opportunities to learn
Sales Associate (Former Employee) – West Vancouver, BC – 1 February 2017
In the few months I worked at Zara I learned a great deal about retail and made lasting relationships with my co-workers. Depending on the department (mens, womens, kids, operations) the amount of workload will vary. Working in the men's department allowed me to gain experience and knowledge about fashion without the hectic atmosphere found in the women's department.
Sales Associate (Former Employee) – Markham, ON – 11 January 2017
Management was unprofessional and rude at the location I worked at..However, doing the job was fun since I have a passion for fashion and I also love socializing with others. My favorite part of the job was helping and advising customers. I would tell them my recommendations and seeing them satisfied was the best.